Jen West

Identified and streamlined HR efficiencies/process improvement, and influenced change management in a high growth organization, all the while honoring the value & culture-centric focus of "Care Deeply For Our Team Members". Provided HR guidance, support and influence to HR, Finance, IT, RD, Sales and Marketing client groups, including coaching & development to 1 direct report (Office Manager).

• Drive Strategic HR/company initiatives ( Own eCommerce, Develop Organization for Scalability and Growth, Organizational Support and Team Development and Talent Acquisition)
• Deliver running business initiatives (full cycle of recruiting/talent acquisition, hiring, onboarding new employees, contribution management (performance reviews), manager and team member coaching, career mixology/development, team member relations, offboarding, exit interviews)
• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals
• Project Management (Evolved New Hire Orientation Program, Pandemic Plan, Return to Work On-Site, Ways of Working/Hybrid Schedule, IT Vision & Road Map)

Drove performance through company culture, talent, partnership, and team capabilities. Developed, innovated, and implemented continuous improvement to build a high performing team. Supported sales team of 500 associates across 11 states.

• Connected culture to performance, instilled and live company mission and vision and supported employee engagement initiatives
• Focused and priorities on company culture, talent capabilities and employee experience
• HR responsibilities include talent management, performance reviews, talent planning, development and succession planning, conflict management, employee relations, coaching, facilitation, process improvement and project management and support.
• Gender Balance In The Workplace Initiative with focus on diversity and inclusion when recruiting and promoting within the workplace.

Provided HR support in a 100 person fluid start up environment that guided employee and business directives. Client group included Engineering, Design, Product, Finance and IT business units.

• Support employee lifecycle (sourcing, interviewing, onboarding, development training, performance management, documentation, compensation recommendations, policy interpretation, employee exit)
• Provide overall guidance, coaching, mentoring, relationship building, conflict management to leadership teams
• Benefits liaison to external HR company and insurance broker for all employees

Provided guidance and influence to Sales and Food Safety business units of the organization. Drive performance through coaching managers on communication, goal setting, feedback, follow up on performance management, employee development, talent review and succession planning.

• Strategic collaboration with client groups to ensure consistent message throughout organization in a changing, quickly moving environment
• Provided guidance and input to business leaders on organization structure, assess and manage risk, change management, compensation, leadership assessment and training
• Drove implementation of key HR strategies and initiatives with business partners while supporting functional work and business operations priorities

Provide daily influence, coaching, mentoring and change management to all levels of the organization, including 2 direct reports. Develop and implement cross-function human resource initiatives and strategies with focus on talent, employee development, employee relations and performance goals. Supported Home Office (HR, Loss Prevention, Design) teams and over 96 retail locations across the United States and Canada.

• Emphasis on connecting all actions and behaviors to company culture (Our Values, Leadership Contract and Leadership Is A Choice) to over 2400 associates
• Provided coaching to Senior Vice President of Retail, Vice President Outlet Division and Regional Leaders for all performance leadership, disciplinary counsel, conflict management, employee development and terminations
• Supported and lead monthly team calls and trainings to minimize employee relations concerns
• Supported both store openings and store closing as business continued to change