Jen Wheeler
Round Rock,TX
Summary
Dynamic Service Manager at H-E-B Grocery with a proven track record in enhancing service delivery and optimizing technician scheduling, resulting in exceptional customer experience. Skilled in employee training and development, I foster a positive team environment while employing critical thinking to solve complex problems effectively.
Overview
22
22
years of professional experience
Work History
Server
Thirsty Mule Winery
Liberty Hill, TX
08.2021 - Current
- Delivered tailored service to customers, fostering a welcoming atmosphere in an award-winning winery.
- Managed beverage and food orders efficiently, ensuring accuracy and timely delivery.
- Trained new staff on wine knowledge and service protocols, enhancing team performance.
- Facilitated membership sales for wine club, enhancing customer loyalty and engagement.
Service Manager
H-E-B Grocery
Leander, TX
10.2003 - 08.2025
- Managed a team of 130+ employees to provide world class customer experience.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
- Developed comprehensive training program for new management, ensuring high level of competence and adherence to company standards.
Education
Some College (No Degree) - Mathematics
New York University
New York, NYSkills
- Positive attitude
- Team leadership
- Exceptional customer service
- Multitasking and organization
- Problem-solving
- Critical thinking
- Employee training and development
Accomplishments
- 2025: World's Greatest Manager Council Member
- 2021: David Ashworth Community Service Award recipient
- 2019: Spirit Corps Volunteer of the Year
- 2019-2025: Feast of Sharing Committee Lead
- 2015-2025: Spirit Corps Council Member
Timeline
Server
Thirsty Mule Winery
08.2021 - Current
Service Manager
H-E-B Grocery
10.2003 - 08.2025
Some College (No Degree) - Mathematics
New York University