Jena Abell
Lakebay
Summary
Dynamic Division Manager with a proven track record at Hemley's Septic Tank Cleaning, leveraging QuickBooks and financial reporting skills to drive substantial revenue growth. Recognized for fostering a collaborative work environment and implementing innovative solutions that enhanced operational efficiency and customer satisfaction. Committed to achieving organizational goals through strategic leadership and effective team development.
Overview
17
17
years of professional experience
Work History
Division Manager
Hemley's Septic Tank Cleaning
01.2025 - Current
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
- Promoted innovation within the division by encouraging creative problem-solving techniques among staff members.
- Spearheaded adoption of new technology that streamlined operations and improved service delivery.
- Established metrics for success, monitoring performance and making adjustments to strategies as necessary.
- Enhanced team performance by establishing clear goals and providing regular feedback and coaching.
- Controlled costs by streamlining operations and reducing waste.
- Achieved substantial revenue growth, expanding division's client base through targeted outreach efforts.
- Supervised daily planning, coordination and administration for division operations.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Boosted customer satisfaction rates by addressing concerns promptly and effectively resolving issues.
- Led division through period of significant organizational change, maintaining focus and achieving key objectives.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Accounts Receivable Specialist
Hemley's Septic Tank Cleaning
10.2023 - 01.2025
- Utilized Microsoft Excel, QuickBooks to manage invoices and payments.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Strengthened relationships with key clients by providing personalized account management services.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Office Manager
Tech-Marine Enterprises
09.2021 - 02.2023
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Developed standard operating procedures for all administrative employees.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Sourced vendors for special project need and negotiated contracts.
- Maintained computer and physical filing systems.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained CRM database with customer updates and report generation.
Full Charge Bookkeeper
Nexis Emergency Solutions, Inc
03.2020 - 08.2021
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Matched purchase orders with invoices and recorded necessary information.
- Used ADP to complete payroll for 11 employees and took detailed records of procedures.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Reported financial data and updated financial records in ledgers and journals.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Organized and carried out efficient month-end, quarterly and year-end processes.
- Analyzed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements.
- Tracked expenses and income for 2 businesses while organizing and maintaining bank statements for checking accounts.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Tracked business revenue and costs with Quickbooks Online while diligently reconciling accounts to maintain high accuracy.
Accounting Assistant
Treat's Heating & Cooling
09.2017 - 03.2020
- Completed bi-weekly payroll for 35 company employees, including calculating taxes, vacation and sick time.
- Completed and submitted Certified Payroll.
- Applied proper codes to invoices, files and receipts to keep records organized.
- Investigated daily variances uncovered with Profit and Loss and Job Costing reports and corrected errors to resolve discrepancies.
- Maintained accurate and complete documentation for all financial department procedures.
- Evaluated employee expense reports and verified accuracy.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Answered phone calls and replied to office emails for excellent customer service.
- Balanced reports to submit for approval and verification.
- Input financial data and produced reports using Quickbooks Enterprise.
- Reported financial data and updated financial records in ledgers and journals.
Bookkeeper
Signature Glass Services
05.2008 - 08.2015
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Verified accurate recordkeeping processes, effectively reducing financial inconsistencies.
- Reported financial data and updated financial records in ledgers and journals.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Supported operations by communicating with customers, filing documents and managing data.
- Maintained and processed invoices, deposits and money logs.
Education
Certificate - Bookkeeping
Green River Community College
Auburn, WA06.2021
High School Diploma -
Oakdale High School
Oakdale, CA05.1990
Skills
- QuickBooks Enterprise and Online
- Microsoft Office
- Financial Reporting
- Accounts Receivables
- Accounts Payables
- Bank Reconciliation
- Customer relationship development
- Cross-functional team coordination
- Operations management
- Staff training and development
- Strategic planning
- Inventory control
- Profit and loss analysis
- Problem-solving abilities
Accomplishments
- Served as the sole Bookkeeper for a $3.5 million emergency preparedness company.
- Served as the corporate representative to Rotary of Enumclaw. As Chairperson of Enumclaw Street Fair, I successfully tracked funds and led a team to coordinate the event.
- Served as the corporate representative to Enumclaw Chamber of Commerce.
- Initiated community outreach and successfully coordinated first-time participation in events such as job fairs and iSTEM.
Timeline
Division Manager
Hemley's Septic Tank Cleaning
01.2025 - Current
Accounts Receivable Specialist
Hemley's Septic Tank Cleaning
10.2023 - 01.2025
Office Manager
Tech-Marine Enterprises
09.2021 - 02.2023
Full Charge Bookkeeper
Nexis Emergency Solutions, Inc
03.2020 - 08.2021
Accounting Assistant
Treat's Heating & Cooling
09.2017 - 03.2020
Bookkeeper
Signature Glass Services
05.2008 - 08.2015
Certificate - Bookkeeping
Green River Community College
High School Diploma -
Oakdale High School
Similar Profiles
Pamele DePriestPamele DePriest
Receptionist/Dispatcher/Scheduling Specialist at Chuck's Septic Tank. Sewer and Drain Cleaning. IncReceptionist/Dispatcher/Scheduling Specialist at Chuck's Septic Tank. Sewer and Drain Cleaning. Inc
Shawn WebsterShawn Webster
Portable Bathroom Detailer at Ace Septic Tank Cleaning And Repair SpecialistPortable Bathroom Detailer at Ace Septic Tank Cleaning And Repair Specialist
Sidney PriceSidney Price
Mechanic at WB Ray Septic Tank CleaningMechanic at WB Ray Septic Tank Cleaning
Michael LawMichael Law
Maintenance 1 at Key Pen ParksMaintenance 1 at Key Pen Parks
Joshua StanfillJoshua Stanfill
Engineer API Architect at Clarity VoiceEngineer API Architect at Clarity Voice