Jena Arenth
Tampa,FL
Summary
Results-driven professional with a proven track record in account management, client/customer success, and recruiting. Adept at cultivating and maintaining strong client relationships, driving revenue growth, and ensuring client satisfaction. Dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Seeking a challenging position as an Account Manager or Client Success Manager where strategic thinking, interpersonal skills, and commitment to exceeding client expectations can contribute to the success of a dynamic organization.
Overview
4
4
years of professional experience
Work History
Client Services Manager
Hiregy
07.2022 - 11.2023
- Spearheaded recruitment processes for various industries and skill levels from sourcing and screening candidates to conducting interviews and negotiating offers
- Collaborated with hiring managers to define job requirements and qualifications
- Monitored client satisfaction and established strong relations with candidate population, hiring managers, and external recruitment partners
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations
- Conducted thorough candidate assessments and provided timely feedback
- Coordinated closely with account management teams to ensure smooth transitions between sales process completion and ongoing relationship maintenance
- Utilized Bullhorn (CRM) and applicant tracking systems (iCIMS) to manage candidate pipelines and maintain accurate recruitment records
- Established open lines of communication among team members through regular meetings that fostered collaboration towards shared goals
- Monitored client satisfaction through regular feedback sessions, surveys, and performance metrics, implementing corrective actions as needed to enhance overall client experience
- Managed a continuously updated list for swift placement to prioritized urgent needs
Career Service Advisor/Recruiter
Ultimate Medical Academy (UMA)
05.2020 - 07.2022
- Communicated with healthcare professionals to develop relationships on the behalf of the institute's graduates to implement the services provided by UMA, including influence of interviews and repeat business
- Consistently met or exceeded department metrics and quotas including talk time, interviews, hires and monthly goal of graduate placed graduates
- Maintained timely, complaint and accurate documentation and metric requirements on all activity related to UMA graduates, employers, job orders and interview results up to and including placement of graduates
- Matched graduates to employer positions and maintained ongoing relationships with companies to ensure excellent customer satisfaction
- Guided, mentored, and empowered assigned graduate population to secure employment in their respective healthcare fields
Education
Bachelor of Health Sciences -
University of South Florida
Tampa, FL08.2021
Associate of Liberal Arts -
Hillsborough Community College
Tampa, FL08.2016
Skills
- 15 Years Customer Service
- 3 Years Recruiting Including Administrative and Clerical Responsibilities
- 1 Year Account Management
- Sourcing
- Candidate Screening
- Interviewing
- Applicant Tracking Systems (ATS)
- Job Analysis
- Customer Relationship Management: Bullhorn and Zoho (CRM)
- Microsoft and Google Suite Applications
- Canva
- Warm and Cold Calling
- Employment Sourcing Engines
- Adaptability
- Problem-Solving
- Both Verbal and Written Effective Communication Style
- Relationship Building
- Customer Satisfaction
- Teamwork
- Leadership
- Cross-functional Collaboration
- Revenue Growth
- Time Management
- Strategic Planning
- Development and Mentorship
- Prioritizing Tasks
- Organization
- Well-balanced Emotional Intelligence
- Interpersonal Skills
- Client Education
- Recruiting and Hiring
- Product knowledge
- Decision making
Professional References
Available upon request
Hobbies and Interests
- Professional Development
- Fitness and Wellness
- Reading
- Travel and Cultural Exploration
- Creative Pursuits
Timeline
Client Services Manager
Hiregy
07.2022 - 11.2023
Career Service Advisor/Recruiter
Ultimate Medical Academy (UMA)
05.2020 - 07.2022
Bachelor of Health Sciences -
University of South Florida
Associate of Liberal Arts -
Hillsborough Community College
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