Jena Barnes
Parrish,FL
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
14
14
years of professional experience
Work History
Human Resources Manager
Roto Rooter Plumbing
01.2021 - Current
- Managed over 40 employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitate accounts receivables and accounts payable for commerical customers.
Repossession Team Leader
Credit Acceptance
10.2013 - 08.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards by conducting quarterly performance reviews.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training for approximately 20 employees and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- "Great Place to Work" committee member where we solicit feedback, ideas, and projects to help boost the morale of the company to shape departments policies and systems. Host company health and wellness events to promote a great workplace.
Teller Manager
Charter One Bank
01.2010 - 05.2013
- Managed 6 bank tellers in a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Conduct quarterly audits on the vault, bank applications for mortgages, and safe deposit boxes.
- Facilitate all cash flow shipment deliveries from Loomis Courier for both incoming and outgoing cash deliveries, balance/manage two vaults and ATM servicing.
- Prepared detailed reports on branch activities, performance metrics, and other relevant data for presentation to senior management during periodic review meetings.
- Facilitated smooth transitions during periods of change by effectively communicating new processes and expectations to team members.
- Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
Education
Board Certification - Executive Women of Influence Certificate Program
Florida International University
Miami, FL02.2024
High School Diploma -
John J. Pershing H.S.
Detroit, MI06.2015
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ06.2010
Skills
HR policies and procedures
Employee Relations
Microsoft Office proficiency
Training and mentoring
Timeline
Human Resources Manager
Roto Rooter Plumbing
01.2021 - Current
Repossession Team Leader
Credit Acceptance
10.2013 - 08.2020
Teller Manager
Charter One Bank
01.2010 - 05.2013
Board Certification - Executive Women of Influence Certificate Program
Florida International University
High School Diploma -
John J. Pershing H.S.
Associate of Arts - Business Administration And Management
University of Phoenix