Jena Bergman
Davenport,FL
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Publix Pharmacy
07.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Decorator
Publix Super Market
01.2020 - 07.2023
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Designed specialty cakes for weddings, birthdays and graduations.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Precisely arranged display cases throughout workday to highlight finished products.
- Managed material inventory and ordered new materials when needed.
- Provided exemplary customer service daily in high-volume shopping center location.
Baker
Publix Super Market
08.2013 - 07.2023
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Trained staff of hardworking associates.
- Complied with health and safety codes to protect staff and customers.
- Resolved customer concerns with positive approach and constructive strategies.
- Established merchandising, sales and profit objectives to drive business success.
- Managed inventory, labor, expenses and other operational processes.
Deli Clerk
Publix Super Market
03.2013 - 10.2015
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Customer Service Associate
Publix Super Market
02.2015 - 06.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FL2015
High School Diploma - undefined
Professional and Technical High School
2013
Culinary Arts and Hospitality
Osceola Technical College
2013
Skills
- Safe Work Practices
- Complex Problem-Solving
- Customer Transactions
- Material Inventory
- Quality Evaluation
- Basic Knowledge of Microsoft Word, Excel, Outlook
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Team collaboration
Timeline
Pharmacy Technician
Publix Pharmacy
07.2023 - Current
Decorator
Publix Super Market
01.2020 - 07.2023
Customer Service Associate
Publix Super Market
02.2015 - 06.2015
Baker
Publix Super Market
08.2013 - 07.2023
Deli Clerk
Publix Super Market
03.2013 - 10.2015
High School Diploma - undefined
Professional and Technical High School
Culinary Arts and Hospitality
Osceola Technical College
Associate of Arts - Business Administration And Management
Valencia College
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