Jena Biggs
Community Manor
Park Hills,MO
17
years of professional experience
Detail-oriented administrator with expertise in customer service and office management. Proven ability to enhance communication and streamline processes, ensuring high levels of resident satisfaction.
Work History
Administrator
16 Years 10 Months- Developed streamlined administrative processes to enhance communication among staff and residents.
- Trained and mentored new administrative staff on organizational policies and procedures.
- Facilitated communication between departments to support collaborative care for residents' needs.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Social Services Designee
11 Months- Coordinated client assessments to determine eligibility for social services and support programs.
- Developed individualized service plans to address client needs and promote well-being.
- Facilitated workshops on community resources, enhancing client awareness and access to support services.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients facing complex challenges.
Admissions Coordinator
3 Years 8 Months- Coordinated admissions processes, ensuring compliance with regulatory standards and institutional policies.
Business Office Manager
2 Years 9 Months- Streamlined office procedures, resulting in improved workflow and reduced processing times across departments.
- Developed training programs for new employees, fostering skill development and adherence to policies.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
Education
High School Diploma
No Degree
Skills
Customer service
Data entry
Attention to detail
Recordkeeping and file management
Office administration
Team building and leadership
Decision-making
Office management
Staff management
Employee supervision
Timesheet processing
Supplies ordering
Performance improvement
Meeting facilitation
Timeline
Social Services Designee
Community Manor
09.2025 - 08.2026Read More
Admissions Coordinator
Community Manor
01.2022 - 09.2025Read More
Business Office Manager
Community Manor
04.2019 - 01.2022Read More
Administrator
Community Manor
11.2009 - CurrentRead More
University of Phoenix
No Degree
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Central High School
High School Diploma
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