Jena Brown

Work History

Salon Manager

Unique Creations Hair Studio

Lexington, KY

03.2016 - Current

Manage and market salon
Facilitate team building
Train salon team in multicultural hair care and product lines
Train future salon owners by teaching business techniques to market themselves in the cosmetology industry
Responsible for accounts payable and receivable
Built a clientele base of over 1,000 clients
Detail oriented and results driven service model
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Organized and detail-oriented with a strong work ethic.
Identified issues, analyzed information and provided solutions to problems.
Cultivated interpersonal skills by building positive relationships with others.

Volunteer

Community Action Council

Lexington, Kentucky

08.2017 - Current

Worked in Community Action’s God’s Pantry checking in individuals and assisting them with getting food items that were needed
Worked with individuals in the community to help get daily needs such as housing, food, transportation, and medical equipment.
Collaborated with other volunteers to create efficient sorting and distribution processes.
Evaluated food donation quality according to organization's safety standards.
Served food to community members at pantry based on preferences, nutritional recommendations and needs.
Sorted, stocked and organized shelves with food for easy access by other volunteers.
Greeted community members upon arrival to create welcoming environment.
Engaged with community members to offer information about available resources for housing, clothing and utilities assistance.
Assembled food packages for outside distribution and loaded into transport vehicles.
Delivered food to families and individuals in surrounding neighborhood to establish strong community relations.
Monitored category inventory and coordinated with program leader about needed items.
Organized, sorted and stored donations in orderly systems to minimize waste.
Packaged up nonperishable food items for food bank visitors.
Distributed food boxes with carefully selected essentials to families in need.
Collaborated with fellow volunteers to deliver punctual, friendly service.
Restocked shelves with produce, arranging in expiry order to reduce waste.
Helped visitors pick out food items from donations.
Prepared and packaged boxes during box assembly line phase.
Advised food bank customers on available services and resources to maximize use.

Master Stylist

Symmetry Hair Studio

06.2014 - 03.2016

Managed books for business as an entrepreneur
Built a large clientele base and trained clients on how to take care of their multicultural hair textures
Excelled in team building skills as an adaptive team player
Scheduled customer appointments and rearranged individual time slots to meet demand.
Processed payments, entering sales in register for prompt customer service.
Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Educated customers on products to maximize benefits.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Counted and documented opening and closing cash amounts daily.
Recorded notes for future reference about customer preferences and services delivered.
Resolved guest complaints about service or style.
Determined appropriate hair treatments based on conditions and textures.
Suggested treatments and styles to suit customer appearance and fashion choices.
Organized sales area and work station to showcase products and boost sales.
Mixed pigments and used proper techniques to achieve desired color.
Distributed business cards outside of salon to generate new business.
Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Answered phone calls and emails to schedule client appointments.
Developed loyal following of clients by providing high-quality services.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Maintained regular client list and successfully handled walk-in customers.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Used social media platforms to promote salon and services.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Provided pre- and post-service consultations to accurately assess clients' needs.
Increased revenue through effective customer service and inventory management.
Demonstrated thorough knowledge of all salon products and services.
Developed creative techniques to provide clients with latest hairstyles.
Offered professional cuts, color services and extensions to salon customers.
Utilized latest techniques in balayage, ombre, highlights and color correction.
Styled hair, makeup and nails for customers for special events and occasions.
Trained salon staff in traditional and innovative haircutting techniques and salon management.
Trained new cosmetologists on makeup and skincare products and techniques.

Salon Manager

The J Spot Hair Salon

Lexington, Kentucky

09.2011 - 05.2014

Managed and marketed salon
Facilitated team building
Trained salon team in multicultural hair care and product lines
Trained future salon owners by teaching business techniques to market themselves in the cosmetology industry
Responsibilities included keeping and balancing book records and facilitated the salon business accounts and billing.
Managed time efficiently in order to complete all tasks within deadlines.
Excellent communication skills, both verbal and written.
Developed and maintained courteous and effective working relationships.
Adaptable and proficient in learning new concepts quickly and efficiently.
Self-motivated, with a strong sense of personal responsibility.
Passionate about learning and committed to continual improvement.
Identified issues, analyzed information and provided solutions to problems.
Demonstrated respect, friendliness and willingness to help wherever needed.
Proven ability to learn quickly and adapt to new situations.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Proved successful working within tight deadlines and a fast-paced environment.
Cultivated interpersonal skills by building positive relationships with others.
Worked well in a team setting, providing support and guidance.
Organized and detail-oriented with a strong work ethic.
Worked effectively in fast-paced environments.
Worked flexible hours across night, weekend and holiday shifts.
Paid attention to detail while completing assignments.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Skilled at working independently and collaboratively in a team environment.
Strengthened communication skills through regular interactions with others.

Master Stylist

Essence Hair Salon

08.2008 - 08.2011

Trained in advanced hair care techniques and product lines from Design Essentials
Products, Dudley Products, Straight Request Products, Matrix and Affirm Products
Excelled in customer support and service

Master Stylist

Upscale Hair Salon

Lexington, Kentucky

01.2000 - 07.2008

Gained customer service skills
Learned bookkeeping skills
Built a large clientele base
Adaptive team player
Served clients adapting to their various needs
PROFILE
Highly skilled business professional with experience in entrepreneurship, healthcare, team building, marketing, management, bookkeeping, customer service, and cosmetology.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend and holiday shifts.
Adaptable and proficient in learning new concepts quickly and efficiently.
Proved successful working within tight deadlines and a fast-paced environment.
Proven ability to learn quickly and adapt to new situations.
Strengthened communication skills through regular interactions with others.
Skilled at working independently and collaboratively in a team environment.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Worked well in a team setting, providing support and guidance.
Developed and maintained courteous and effective working relationships.
Excellent communication skills, both verbal and written.
Self-motivated, with a strong sense of personal responsibility.
Cultivated interpersonal skills by building positive relationships with others.
Demonstrated respect, friendliness and willingness to help wherever needed.
Managed time efficiently in order to complete all tasks within deadlines.
Worked effectively in fast-paced environments.
Identified issues, analyzed information and provided solutions to problems.

Hairstylist

Request, Regis Hair Salon

Lexington, Kentucky

08.1998 - 12.1999

Trained in advanced color, cutting techniques, and product knowledge
Maintained an energetic work attitude necessary for the culture and climate of the salon
Active listener serving client needs
Adaptable and proficient in learning new concepts quickly and efficiently.
Cultivated interpersonal skills by building positive relationships with others.
Supported business management projects by monitoring and tracking risks, issues and action items.
Oversaw and improved deliveries through proactive coordination of daily operations.

Assembler

Lexmark

Lexington, Kentucky

01.1998 - 01.1999

Worked the production line making printers
Learned team building skills for effective line production
Created energetic work environment
Produced in a fast paced, yet proficient work environment
Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
Followed protocols to enhance protection and maintain safe work environment.
Assembled components with minimal supervision, exceeding expected project milestones.
Performed visual and functional inspection of components to determine quality and identify defects.
Assisted quality assurance by inspecting items and removing defective parts.
Boxed, labeled, and transported items to support assembly operations.
Completed durable assemblies and subassemblies with hand and power tools.
Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Followed outlined specifications to implement assembly plans.
Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
Conducted quality assurance inspections on finished components and identified issues.
Documented production data and output to enable tracking history and maintain accurate records.
Streamlined production process to maximize safety and productivity.
Troubleshot assembly line to repair malfunctions and avoid disruptions.
Monitored production to determine adherence to schedule and minimize delays.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Operated various machines used in production processes.
Continuously checked products for quality assurance according to strict guidelines.
Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
Utilized safety devices and procedures to protect personnel and equipment.
Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
Completed daily inspection of machines and equipment.
Managed inventory of parts and components.
Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Operated finishing tool to prepare products for inspections and packaging.
Generated and maintained accurate production records.
Investigated and resolved production issues.
Adjusted equipment to meet different productivity levels.
Monitored production processes to identify and address potential issues.
Facilitated collaboration between production and other departments.
Developed and implemented process improvement strategies.
Led production meetings to provide reports to management.

Customer Service, Cashier

Sams Club

Lexington, Kentucky

10.1995 - 01.1998

Desk
Decorated cakes in the bakery
Served as a
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Engaged in user support interactions via telephone, chat and email platforms.
Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
Answered user product attribute and usage questions to promote satisfactory product ownership experience.
Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
Resolved common user concerns by utilizing preset issue resolution scripts.
Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
Discussed customer concerns regarding product usage, billing or [Type] to promote improved user experience.
Answered customer telephone calls promptly and appropriately handled needs.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained clean and organized front desk areas to uphold polished company image.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Maintained tidy and organized work area to comply with cleanliness standards.
Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
Inspected goods to establish accurate pricing and labeling.
Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.

Summary

Overview

Work History

Salon Manager

Volunteer

Master Stylist

Salon Manager

Master Stylist

Master Stylist

Hairstylist

Assembler

Customer Service, Cashier

Education

Doctor Of Philosophy - Organization And Management:Entrepreneurship

Master Of Business Administration - Business Administration: Healthcare Administration

Bachelor Of Applied Science In Information Technology - Business Administration

Associate Of Arts And Sciences - Applied Science

Cosmetology Certificate - Cosmetology

Skills

Accomplishments

Timeline

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