Summary
Overview
Work History
Education
Skills
Timeline
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JENA CANTERUCCI

MiddleBranch,OH

Summary

Dedicated individual well-versed in providing customer service and preparing hot and cold beverages. Possesses strong knowledge of coffee shop operations, customer service principles, and beverage-making techniques. Demonstrated expertise in managing customer orders, restocking items, and maintaining a clean and organized work area.

Overview

3
3
years of professional experience

Work History

Barista

Aramark (Starbucks)
Akron, OH
08.2023 - 05.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Adhered to health department regulations concerning sanitation standards.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Barista

Starbucks
North Canton, OH
04.2023 - 08.2023
  • Sold and served baked goods and miscellaneous food items, increasing company revenue
  • Presented and explained drink menu, answering questions to educate customers
  • Maintained clean and healthy environment by following proper safety and sanitation regulations
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.

Sales Associate

Five Below
Canton, OH
10.2022 - 03.2023
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Met merchandising standards by keeping store stocked and products faced
  • Encouraged customers to make additional purchases and suggested relevant items
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.

Food Service Worker

Kraus Pizza
Canton, OH
06.2021 - 08.2022
  • Prepared variety of food dishes by following strict recipe guidelines
  • Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift
  • Managed customer inquiries, complaints, and requests
  • Trained new employees on proper food handling techniques and restaurant policies.

Education

Psychology Candidate -

Akron University
05.2027

High School Diploma -

Glenoak High School
05.2023

Skills

  • Adaptive
  • Creative Food Preparation
  • Safety
  • Team Player
  • Resolving Complaints
  • Guest Satisfaction
  • Serve Customer Needs
  • Friendly, Goes above and beyond
  • Time management

Timeline

Barista

Aramark (Starbucks)
08.2023 - 05.2024

Barista

Starbucks
04.2023 - 08.2023

Sales Associate

Five Below
10.2022 - 03.2023

Food Service Worker

Kraus Pizza
06.2021 - 08.2022

Psychology Candidate -

Akron University

High School Diploma -

Glenoak High School

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JENA CANTERUCCI