Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENA CANTERUCCI

Stow

Summary

Dedicated individual well-versed in providing customer service. Can multi-task, and very dedicated to the work. Great problem solving skills and is driven to help make the moment right.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
07.2024 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Barista

Aramark, Starbucks
08.2023 - 05.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Barista

Starbucks
04.2023 - 08.2023
  • Sold and served baked goods and miscellaneous food items, increasing company revenue.
  • Presented and explained drink menu, answering questions to educate customers.
  • Maintained clean and healthy environment by following proper safety and sanitation regulations.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.

Sales Associate

Five Below
10.2022 - 03.2023
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Met merchandising standards by keeping store stocked and products faced.
  • Encouraged customers to make additional purchases and suggested relevant items.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.

Food Service Worker

Kraus Pizza
06.2021 - 08.2022
  • Prepared variety of food dishes by following strict recipe guidelines.
  • Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
  • Managed customer inquiries, complaints, and requests.
  • Trained new employees on proper food handling techniques and restaurant policies.

Education

Psychology Candidate -

Akron University
05.2027

High School Diploma -

Glenoak High School
05.2023

Skills

  • Adaptive and Creative
  • Food Preparation and Safety
  • Team Player
  • Resolving Complaints
  • Guest Satisfaction
  • Serve Customer Needs
  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Cash handling
  • Problem-solving

Timeline

Barista

Starbucks
07.2024 - Current

Barista

Aramark, Starbucks
08.2023 - 05.2024

Barista

Starbucks
04.2023 - 08.2023

Sales Associate

Five Below
10.2022 - 03.2023

Food Service Worker

Kraus Pizza
06.2021 - 08.2022

High School Diploma -

Glenoak High School

Psychology Candidate -

Akron University

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