Summary
Overview
Work History
Education
Skills
Timeline
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Jena Caraway

Orange Park,FL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, and supporting team objectives. Experienced leader with strong background in guiding teams, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.

Thorough team contributor with strong organizational capabilities. Known for collaborative approach and commitment to excellence.

Overview

12
12
years of professional experience

Work History

Veterinary Technician

Macclenny Animal Hospital
09.2024 - 12.2024


  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.

Veterinary Technician

Clay County Humane Society
02.2022 - 09.2024
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Provided nutritional counseling for pet owners, leading to improved health outcomes for pets.
  • Performed fecal examinations, urinalysis and bloodwork.

Veterinary Receptionist

Clay County Humane Society
02.2018 - 02.2022
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Contributed to positive work environment through excellent teamwork and collaboration with staff members.
  • Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
  • Maintained confidentiality of sensitive client information while handling financial transactions accurately.
  • Increased accuracy of medical records by diligently updating patient information during each visit.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
  • Registered and verified patient records before triage with most up-to-date information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Case Manager

Mercy Support Services
01.2015 - 11.2017
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.

Training Coordinator

Child Development Education Alliance
08.2012 - 12.2015
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
  • Led transition to blended learning approach, combining online self-study with in-person sessions, to accommodate diverse learning preferences.
  • Achieved significant improvements in employee performance metrics by identifying skill gaps and delivering targeted training programs with CEU credit.

Education

Associate of Arts - General Studies

St Johns River State College
Orange Park, FL

Bachelor of Arts - Sociology

University of North Florida
Jacksonville, FL
06-2015

Skills

  • Team-Oriented Approach
  • Telephone etiquette
  • Client Relationship Development
  • Effective Problem Resolution
  • Organization and multitasking
  • Community Resource Management
  • Case documentation
  • Client advocacy
  • Written and verbal communication

Timeline

Veterinary Technician

Macclenny Animal Hospital
09.2024 - 12.2024

Veterinary Technician

Clay County Humane Society
02.2022 - 09.2024

Veterinary Receptionist

Clay County Humane Society
02.2018 - 02.2022

Case Manager

Mercy Support Services
01.2015 - 11.2017

Training Coordinator

Child Development Education Alliance
08.2012 - 12.2015

Associate of Arts - General Studies

St Johns River State College

Bachelor of Arts - Sociology

University of North Florida

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Jena Caraway