Summary
Overview
Work History
Education
Skills
Timeline
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Jena Epstein

Mont Clare,PA

Summary

To acquire a position with the potential for advancement where I can utilize my knowledge and experience. Be articulate and friendly with a professional demeanor. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.

Overview

13
13
years of professional experience

Work History

Manager

PJ Whelihan's
Oaks, PA
07.2023 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored staff performance and addressed issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Special Events Coordinator

Valley Forge Towers
King Of Prussia, PA
01.2023 - 06.2023
  • Coordinated and managed all logistics for special events, including venue selection, catering, decorations, entertainment, transportation and security.
  • Developed budgets and tracked expenses to ensure the event was within budget.
  • Created detailed timelines with specific deadlines for each task associated with the event.
  • Researched potential vendors to provide services such as catering or entertainment.
  • Negotiated contracts with vendors to obtain the best prices for services provided.
  • Organized volunteers to help set up and manage the event.
  • Provided on-site management of special events to ensure smooth execution of plans.
  • Communicated regularly with clients throughout the planning process to ensure their needs were met.
  • Cooperated with other departments in order to coordinate resources needed for successful events.
  • Monitored customer feedback from past events in order to make improvements for future ones.
  • Ensured compliance with all applicable laws and regulations concerning safety and health standards during the event.
  • Advised clients on appropriate décor, food selections, music choices and other elements that will contribute positively to the success of their event.
  • Developed marketing materials such as invitations, brochures, or flyers promoting upcoming special events.
  • Coordinated travel arrangements and accommodations for guest speakers or performers invited to attend an event.

GENERAL MANAGER

BUFFALO WILD WINGS
11.2020 - 12.2022
  • Helped in the management of this high-volume restaurant, over four million dollars and staffed over 40 people
  • Enhance operational success through adequate staffing, training, adherence to OSHA regulations, and ensuring well-timed customer service
  • Scheduling - Head of the employee selection team, staff interviewing
  • Process invoices, incoming and outgoing mail
  • Stock of restaurant food and alcohol inventory
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

EVENT COORDINATOR, SERVER, ASSISTANT

ST. JOES CLUB & RESORT
11.2017 - 12.2021
  • Established and maintained relationships with vendors and venues
  • Planned event details and aspects, including seating, dining and guests
  • Creating reliable financial reports and collecting payments on time
  • Remaining under budget with all costs
  • Managing events and addressing potential problems that may arise
  • Planning for potential scenarios that could impact the integrity of the event
  • Team Management
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.

SERVER/TRAINER

CHICKIE AND PETES
11.2016 - 01.2019
  • Recorded food and drink orders and served customer requests to the highest standards
  • Maintained full product knowledge of menu and specials
  • Trained new employees
  • Committed member with other restaurant professionals to ensure customer satisfaction
  • Always mindful of sanitation and safety consideration when handling food
  • Made suggestions to customers based on preferences

RECEPTIONIST

RADIANT SPA AND SALON
04.2014 - 10.2017
  • Answered the phone, took messages, and directed incoming calls to the correct individual
  • Received and distributed all internal mail to stylists
  • Ensured all clients were checked in and out in the Electronic Verification System, handled all incoming and outgoing correspondence
  • Maintained an accurate online client database, including organizing paperwork, data entry, scanning, printing, and faxing documents
  • Scheduled appointments according to client and stylist availability
  • Balanced daily deposits and completed credit card processing
  • Presented all salon policies and obtained signatures on needed forms
  • Ordered office supplies and stocked the supplies upon arrival
  • Exhibited and maintained a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility and accountability

LEAD SERVER/BARTENDER

TILTED KILT
03.2012 - 07.2014
  • I coordinated and executed weekly schedules
  • Managed multiple tables and guest interactions
  • Delivered 5 star quality dining experience while ensuring guest satisfaction

Education

ASSOCIATES DEGREE -

MERCER COUNTY COMMUNITY COLLEGE
01.2014

HIGH SCHOOL DIPLOMA -

SPRING FORD HIGH SCHOOL
01.2011

Skills

  • Staff Management
  • Strategic Planning
  • Team Leadership
  • Strong Coordination Skills
  • Restaurant, Food Experience
  • Quick Learner
  • Adaptability
  • Organization
  • Communication
  • Exceptional Multitasker
  • Data Entry
  • Reliable
  • Computer Skills – Proficient with Microsoft Word, Excel, PowerPoint, QuickBooks, and Aloha
  • Staff Development
  • Performance Management
  • Business Administration
  • Expense Tracking
  • Customer Relationship Management (CRM)

Timeline

Manager

PJ Whelihan's
07.2023 - Current

Special Events Coordinator

Valley Forge Towers
01.2023 - 06.2023

GENERAL MANAGER

BUFFALO WILD WINGS
11.2020 - 12.2022

EVENT COORDINATOR, SERVER, ASSISTANT

ST. JOES CLUB & RESORT
11.2017 - 12.2021

SERVER/TRAINER

CHICKIE AND PETES
11.2016 - 01.2019

RECEPTIONIST

RADIANT SPA AND SALON
04.2014 - 10.2017

LEAD SERVER/BARTENDER

TILTED KILT
03.2012 - 07.2014

ASSOCIATES DEGREE -

MERCER COUNTY COMMUNITY COLLEGE

HIGH SCHOOL DIPLOMA -

SPRING FORD HIGH SCHOOL

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