Jena Ferguson

• Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
• Collaborated with cross-functional teams to optimize service offerings and drive business growth.
• Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
• The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'

• Maintained professional, persuasive demeanor in representing organization and encouraging students and parents to purchase progressive tutoring packages designed to ramp up college-bound students’ scholastic success
• Developed and implemented creative fund-raising and scholarship campaigns to underwrite students’ college tuition
• Tutored students in reading comprehension and writing skills

• Collaborated with sales and marketing teams to oversee and implement promotion and business development initiatives
• Worked closely with logistics team to coordinate all components of project that took students to Beijing, China
• Created curriculum and syllabus for students; directed a growing team of coaches who oversaw 280+ students
• Managed auditions with producer and casting directors

• Raise funds and organize all aspects of cultural exchange program taking 68 inner-city youngsters to Tokyo, Japan
• Developed systems-based approach to establish successful completion of event tasks.
• Scheduled and organized catering, transportation and staffing to manage event logistics.
• Prepared and presented comprehensive event summaries to stakeholders to provide highlights and developments.
• Managed volunteer staff, providing clear instructions and support to enhance their effectiveness.

Helped Students to have problem solving skills.

• Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
• Fostered culture of innovation within advisory team, encouraging adoption of new technologies and methodologies.
• Developed comprehensive risk assessment tool, enabling more precise investment recommendations.

• Established clientele through utilization of unique resources, provided expertise to clientele in the selection/purchase/operation of cellular phones, network systems, Internet packages and service plans
• Assessed customer needs with respect to personal and professional communication requirements
• Knowledgeably assisted clients in selecting, purchasing and activating equipment and plans to fit their needs and budget
• Invested time and effort in educating customers in features, options, applications, and other useful information concerning their new cellular devices; initiated follow-up to ensure they were satisfied with their decision