Jena Fink
Schenectady ,NY
Summary
Accomplished motor coach operator at Wade Tours, renowned for safe driving and exceptional customer service. Enhanced passenger satisfaction through effective communication and eco-friendly driving, reducing fuel consumption by 10%. Proficient in route navigation and emergency protocols, ensuring timely arrivals and seamless travel experiences. Collaborated with teams to optimize trip scheduling and accommodate special needs.
Overview
2026
2026
years of professional experience
Work History
Wanna Be Dispatcher
Wade Tours
2025 - Current
- Coordinate daily transportation schedules to optimize route efficiency and reduce delays.
- Monitor vehicle locations using GPS tracking systems to ensure timely arrivals.
- Communicate with drivers and clients to address inquiries and resolve issues promptly.
- Develop and maintain relationships with vendors to facilitate smooth operations.
- Implement process improvements that enhanced dispatching accuracy and responsiveness.
- Evaluate performance metrics to identify areas for operational enhancements.
- Lead team meetings to discuss challenges, share updates, and strategize solutions for efficiency improvements.
- Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Manage conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Professional Motor Coach Operator
Wade Tours
10.2022 - Current
- Operated motor coach safely while adhering to all traffic laws and regulations.
- Assisted passengers with boarding and disembarking, ensuring their comfort and safety.
- Conducted pre-trip inspections on motor coaches to verify operational readiness.
- Maintained clean and orderly vehicle interiors to enhance passenger experience.
- Responded promptly to passenger inquiries, providing accurate information about routes and schedules.
- Collaborated with dispatch teams for efficient routing and scheduling of trips.
- Learned emergency protocols and practiced safe driving techniques.
- Adapted quickly to changing conditions, ensuring timely arrivals at destinations.
- Demonstrated professionalism through proper uniform appearance, punctuality, and adherence to company policies.
- Facilitated seamless boarding processes by assisting with luggage handling when needed.
- Contributed to positive team environment by collaborating effectively with dispatchers, mechanics, and other drivers.
- Improved operational efficiency by promptly reporting mechanical issues for timely repairs or maintenance work.
- Maintained accurate logs of hours worked, miles driven, and fuel consumption for regulatory compliance.
- Received positive feedback from passengers for courteous service and exemplary driving skills.
- Handled emergency situations calmly and efficiently, following proper procedures to ensure passenger safety.
- Collaborated proactively with travel partners, such as hotels or attractions, to ensure seamless travel experiences for passengers.
- Increased customer satisfaction with excellent communication and interpersonal skills, addressing concerns promptly.
- Provided passengers with clear instructions during emergencies or unexpected route changes to maintain a sense of orderliness onboard.
- Reduced fuel consumption by practicing eco-friendly driving techniques such as smooth acceleration and braking.
- Navigated high-traffic areas skillfully while maintaining a calm demeanor to ensure passenger comfort during transit.
- Ensured timely arrivals and departures by adhering to strict schedules and optimizing travel routes.
- Managed challenging driving conditions safely while navigating various terrains and weather situations.
- Assisted passengers with special needs by providing necessary accommodations, ensuring comfortable travel experiences.
Education
Some College (No Degree) - Digital Communications And Multimedia
ITT Technical Institute
Albany, NYSkills
- Safe motor coach operation
- Pre-trip inspections
- Passenger assistance
- Route navigation
- Emergency protocol adherence
- Clean vehicle maintenance
- Log accuracy
- Customer service excellence
- Interpersonal communication
- Timely arrivals and departures
- Efficient trip scheduling
- Mechanical issue reporting
- Team collaboration
- Luggage handling support
- Eco-friendly driving techniques
- Adaptability to conditions
- Special needs accommodations
Timeline
Professional Motor Coach Operator
Wade Tours
10.2022 - Current
Wanna Be Dispatcher
Wade Tours
2025 - Current
Some College (No Degree) - Digital Communications And Multimedia
ITT Technical Institute