Jena Hlad
Rochester ,United States
Summary
Highly motivated RN with 15+ years of Critical Care and Emergency Care Experience with the desire to take on new challenges. Proven leadership adaptability and efficiency in coordinating and implementing evidence based quality and operation initiatives. Excel at communication, teamwork for the promotion of optimal patient outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
RN House Supervisor
Rochester Regional Health System
Rochester , NY
12.2023 - Current
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Maintained communication and transparency with department heads and medical staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Trained new employees on company policies, procedures, and standards.
Lead Registered Nurse
Sisters Of Saint Mary's Healthcare- Depaul
Saint Louis, MO
10.2021 - 10.2023
- Monitored staff productivity and quality of care; identified opportunities for improvement and implemented corrective action when necessary.
- Lead RN responsibilities include precepting and mentoring new staff, evaluating nurse externs and new hires for clinical competencies
- Promoted employee satisfaction and retention through a development program for a streamlined orientation process.
- Participated in performance improvement activities to ensure compliance with hospital policies and procedures.
RN House Supervisor
Barnes Jewish Christian Healthcare: Christian
Saint Louis, MO
06.2021 - 01.2022
- Oversee Bed Management and Throughput for a 270-bed Acute Care Hospital.
- Triaged and address emergency situations, critical staffing needs and patient complaints
- Coordinated the development, implementation, and evaluation of policies and procedures designed to improve operational efficiency.
- Accountable daily operations throughout all levels of care, assist managers in maintaining budgets
RN Critical Care Float
Methodist Healthcare System
San Antonio, United States
09.2017 - 05.2021
- Charge/preceptor responsibilities in ICUs (10-48 beds) and ER (10-52 beds).
- Provide flexible, knowledgeable and competent staffing across large Multiple facility/specialty system
- Ensured compliance with infection control policies and procedures.
- Attended continuing education courses to stay up-to-date on current trends in nursing practice.
Triage RN- Guidepoint Remote
AxisPointe Health
San Antonio, United States
10.2015 - 09.2016
- Assisted customers in understanding and applying TriCare, Blue Cross Blue Shield and other Major Insurance companies policies
- Evaluated patient necessity and appropriate level of care in order to promote optimal and effective healthcare use
- Educated families and patients on the use and dosage of medications and/or provide evidence based solutions to medical ailments to be applied at home
- Implemented researched based algorithms in the telephonic triage of patient for the purpose of reducing unnecessary or inappropriate healthcare resources use in alignment with insurance providers strategic and operational policies
RN Case Manager
Baptist Healthcare
San Antonio, TX
05.2015 - 10.2015
- Managed support services and fostered communication and outreach on behalf of patients/families to community resources
- Ensured that orders, treatments and plans of care were carried out in a supportive manner
- Developed program: resource manuals and policies, to ensure continuity of care for patients from Long Term Care to Acute Care and back
- Developed and modified patient care plans and assisted interdisciplinary team in identifying barriers to care and compliance with prescribe medical plan
Quality Manager
Christus Spohn Hospital- Memorial
Corpus Christi, TX
10.2012 - 06.2013
- Coordinated performance improvement to ensure regulatory, operational and customer satisfaction and/or understand barriers to safe implementation of products or policy
- Performed Root Cause Analysis (RCA) to produce high quality processes and corrective action plans to promote institution 'Just Culture'
- Delivered and developed professional practice models to encourages staff engagement and evidence based practice
- Controlled resources, assets and personnel for department overseeing 250 beds quality operations to comply with industry standards and government regulations
RN Case Manager
Crouse Irving Hospital
Syracuse, NY
02.2010 - 08.2012
- Developed Case Management Department manuals to optimize community resource use and streamline referral process
- Educated patients and caregivers on community resources and available financial, physical or emotional supports
- Created and Implemented standard procedure and orders for Interventional Radiology and outpatient procedure areas
- Developed and modified patient care plans and assisted interdisciplinary team in identifying goals of care
Registered Nurse- Critical Care
Strong Memorial Hospital
Rochester, NY
09.2011 - 05.2012
- Assisted in opening Neurological ICU, policy and procedure development, standard of care and worked with management to obtain and ensure supply availability
- Audited charts and reviewed clinical documents to verify accuracy
- Started first Unit Counsel, which collaborated with sister unit councils to promote optimal care and best practice
- Orchestrated quality-driven, cost-effective care in high-volume trauma setting
Education
MBA - General Management: Operations/Six Sigma
Saint John Fisher College
Rochester, NY05.2012
Bachelor of Science - Nursing
University At Buffalo (SUNY)
Buffalo, NY05.2009
Bachelor of Arts - Social Science Interdisciplinary: Early Childhood
University At Buffalo (SUNY)
Buffalo, NY05.2009
Skills
- Clinical Leadership
- Quality Improvement
- Staff Development
- Process Implementation
- Business Planning
- Budget Control
- Team Management
Certification
- ACLS, 10/01/25
- BLS, 10/01/25
- PALS, 10/01/25
- NIMS, 01/01/25
- TNCC, 12/01/23
Personal Information
Title: Registered Nurse
Timeline
RN House Supervisor
Rochester Regional Health System
12.2023 - Current
Lead Registered Nurse
Sisters Of Saint Mary's Healthcare- Depaul
10.2021 - 10.2023
RN House Supervisor
Barnes Jewish Christian Healthcare: Christian
06.2021 - 01.2022
RN Critical Care Float
Methodist Healthcare System
09.2017 - 05.2021
Triage RN- Guidepoint Remote
AxisPointe Health
10.2015 - 09.2016
RN Case Manager
Baptist Healthcare
05.2015 - 10.2015
Quality Manager
Christus Spohn Hospital- Memorial
10.2012 - 06.2013
Registered Nurse- Critical Care
Strong Memorial Hospital
09.2011 - 05.2012
RN Case Manager
Crouse Irving Hospital
02.2010 - 08.2012
- ACLS, 10/01/25
- BLS, 10/01/25
- PALS, 10/01/25
- NIMS, 01/01/25
- TNCC, 12/01/23
MBA - General Management: Operations/Six Sigma
Saint John Fisher College
Bachelor of Science - Nursing
University At Buffalo (SUNY)
Bachelor of Arts - Social Science Interdisciplinary: Early Childhood
University At Buffalo (SUNY)
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