Jena Jenkins
Stockton,CA
Summary
Dynamic leader with proven success in a leadership role and employee motivation at Costco, enhancing team productivity and customer satisfaction. Expert in training and mentoring, with a knack for fostering a collaborative environment. Skilled in optimizing workflows, achieving significant improvements in operational efficiency.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Supervisor
Costco
10.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Server/Bartender
Texas Roadhouse
05.2016 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Water Technician
City of Tracy
05.2015 - 05.2017
- Maintained accurate records of all work performed, ensuring proper documentation for audits or inspections when necessary.
- Optimized system performance by monitoring and adjusting chemical levels in the water supply.
- Collaborated with colleagues to maintain a safe working environment while performing various tasks in the field or plant operations.
- Continuously updated professional knowledge via industry trainings, workshops, conferences, or certifications relevant to the field of water technology services.
Server/Bartender/Team Leader/Trainer
Outback Steakhouse
02.2007 - 05.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Attended classes on "learning" to "teach"
- Ran the Front of House as Key Manager
- Coordinated and taught my lead trainers with monthly meetings
Barista
Starbucks
02.2007 - 07.2009
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cashier Assistant
Safeway
02.2006 - 02.2007
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Valley High
Dublin, CAChabot College
Hayward, CA 08.2007 - 03.2009
Skills
Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation
Timeline
Supervisor
Costco
10.2019 - Current
Server/Bartender
Texas Roadhouse
05.2016 - 10.2019
Water Technician
City of Tracy
05.2015 - 05.2017
Chabot College
08.2007 - 03.2009
Server/Bartender/Team Leader/Trainer
Outback Steakhouse
02.2007 - 05.2015
Barista
Starbucks
02.2007 - 07.2009
Cashier Assistant
Safeway
02.2006 - 02.2007
High School Diploma -
Valley High