Jena Jenkins
Summary
Dedication and ambitious manager with solid history of success in Retail operations. Motivated to drive efficiency, productivity, and profit goals through proactive and hands-on leadership. Seeking challenging role to leverage over five years' experience that provides room for advancement.
Overview
8
8
years of professional experience
Work History
Lead Financial Coordinator
Cardinal Health
06.2022 - Current
- Primary point of contact for clients managing customer expectations, answering questions and resolve any complaints related to third party logistics process
- Trained new clients on company procedures and policies during account onboarding to ensure success
- Successfully trained over 25 employees on company procedures, best practices, and protocols
- Monitored employees' work and audited adherence to quality standards and proper procedures
- Completed and provided Researched and prepared reports required by management
- Developed plan to restructure the department and provide additional resources to reduce backlog exceeding 20,000 requests which resulted in reduction of processing lead time from 50 days to 4 days in less than 8 months
- Worked as a team to maintain efficiency, compliance and reduce gaps in training and operations
Store Manager
Aeropostale
05.2020 - 06.2022
- Strengthened workflow productivity by hiring, managing, and developing top talent
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Oversaw storewide merchandising benchmarks to maintain operational excellence
Customer Service Manager
Kohl's
07.2019 - 05.2020
- Developed open and professional relationships with team members, enabling better, more effective customer service
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Cashflow management of over $14k daily providing accurate monitoring of transactions and deposits to eliminate discrepancies
Co-Manager
Forever 21
10.2017 - 07.2019
- Established strong business relationships and created a deadline-driven team
- Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products
- Conducted performance reviews and handled employees with poor performance or attendance
Customer Service Manager
Walmart
08.2016 - 10.2017
- Responsible for all issues regarding the front end of the store
- Handled and resolved escalated customer complaints
- Ensured there was an appropriate amount of coverage to endure projected business
- Maintained a training program that featured best practices for lead generation and customer retention
Education
Criminal Justice -
Motlow College
Smyrna, TNSkills
- Customer Service Sales
- Verbal and Written Communication
- Payroll
- Problem Resolution
- Scheduling
- Time Management
- Staff Training and Development
Timeline
Lead Financial Coordinator
Cardinal Health
06.2022 - Current
Store Manager
Aeropostale
05.2020 - 06.2022
Customer Service Manager
Kohl's
07.2019 - 05.2020
Co-Manager
Forever 21
10.2017 - 07.2019
Customer Service Manager
Walmart
08.2016 - 10.2017
Criminal Justice -
Motlow College