Jena Johns
P.O. Box 334 LaCrosse,KS
Summary
Accomplished General Manager with expertise in operations management, financial oversight, staff & vendor development and organizational success. Dedicated & proven to achieving operational efficiency.
Overview
9
9
years of professional experience
Work History
General Manager of Operations
Breaks Eatery & Bar
04.2024 - 03.2025
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Coordinated scheduling of staff shifts to align with peak business hours effectively.
- Assisted in budget management by monitoring expenses and identifying cost-saving opportunities.
- Evaluated vendor relationships to ensure quality supplies at competitive pricing.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
General Manager
Whiskey Creek Bar & Grill
05.2016 - 03.2024
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Maintained financial records, ensuring accuracy in budgeting and expense tracking.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
CGHS
Council Grove, KSNo Degree - Graphology
DCCC
Dodge City, KSSkills
- Operations management
- Staff training & develpoment
- Inventory & sales development
- Organizational skills
- Shift scheduling
- Computer skills
- POS management
- MS office
- Quickbooks
Timeline
General Manager of Operations
Breaks Eatery & Bar
04.2024 - 03.2025
General Manager
Whiskey Creek Bar & Grill
05.2016 - 03.2024
High School Diploma -
CGHS
No Degree - Graphology
DCCC