Jena Kelley
Rawlins,WY
Summary
Highly-motivated clinic specialist who is also a certified medical assistant and phlebotomist with desire to take on new challenges. Strong worth ethic, adaptability and good interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinic Specialist
MHCC Family Practice Clinic
Rawlins, WY
08.2024 - Current
- Performed insurance verification, pre-certification and pre-authorization.
- Investigated incorrect billings, and reprocessed insurance as necessary.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Answered customer questions to maintain high satisfaction levels.
- Generated monthly clinic payment reports for manager review.
- Collected, posted and managed patient account payments.
- Reconciled daily cash receipts with total deposits on bank statement.
- Checked claims coding for accuracy with ICD-10 standards.
- Worked closely with patients to discuss payment arrangements when needed.
- Coordinated with other departments to ensure efficient workflow processes.
- Processed incoming and outgoing referral requests for medical services, and submitted them to the appropriate medical facilities.
- Conducted follow-up with healthcare facilities to ensure the delivery of referrals, and to address any concerns or missing documentation.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Tracked progress of each referral throughout its lifecycle from submission through authorization or denial notification.
- Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
Medical Assistant/Lab Technician
MHCC Family Practice Clinic
Rawlins, WY
12/13/21 - 08.2024
- Prepared specimens for analysis, including centrifuging, separating and labeling tubes.
- Operating multiple POC machines
- Performed routine maintenance on lab equipment to ensure proper functioning.
- Conducted quality control checks on samples prior to analysis.
- Ensured that all safety procedures were followed at all times in the lab.
- Managed inventory of reagents, chemicals, and other supplies used in the lab environment.
- Maintained accurate records of test results and reported them to supervisors.
- Assisted with training new personnel on lab techniques and protocols.
- Processed patient specimens per protocol guidelines.
- Prepared lab for daily operations by stocking materials and equipment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Conducted EKGs, spirometry testing, POC, and other diagnostic tests as requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept the facility stocked with necessary supplies, equipment, and instruments.
- Supported administrative staff by processing payments.
- Administered medications under a physician's supervision.
Unit Clerk
Wyoming Medical Center
Casper, WY
09.2020 - 10.2021
- Prepared charts for outpatient and inpatient services.
- Discharge patients from the floor
- Coordinated internal and external patient transportation.
- Filed paperwork in patient charts
- Make sure all equipment is put away, make sure that certain equipment is stocked in patient rooms
- Answer call lights when available.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Member Service Rep
Planet Fitness
Casper, WY
02.2020 - 07.2020
- Helped people at the front desk with new accounts and basic sales
- Answered member questions about products and services.
- Reviewed new account applications to verify eligibility of prospective members.
- Handled calls for new sign-ups, service cancellations and customer questions and/or complaints.
- Sweep, mop and vacuum floors in the gym to maintain cleanliness.
- Clean and sanitize showers, toilets and locker rooms on a daily basis.
- Empty all trash receptacles throughout the gym facility.
- Wash mirrors and windows to ensure clarity and visibility.
- Sanitize weight machines, cardio equipment and other exercise tools.
- Respond quickly to emergency situations related to spills or messes that require immediate attention.
- Perform deep cleans periodically which may include scrubbing walls, floors and ceilings inside the premises.
Business Owner and Manager
Alpine Trucking LLC
Rock Springs, WY
02.2019 - 12.2019
- Recruited and hired qualified candidates to fill open positions.
- Created training modules and documentation to train staff.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Processed and issued employee paychecks, statements of earnings and deductions.
- Established employee payroll files and updated existing files with new information.
Office Manager/Receptionist
Halo Trucking LLC
Rock Springs, WY
03.2018 - 02.2019
- Onboarded new employees in time reporting and payroll systems.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Analyzed financial records to determine the amount of taxes owed by the business.
- Posted financial data in Excel spreadsheets and managed inventory.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Coordinated with dispatchers to ensure timely deliveries of shipments.
- Scheduled maintenance for fleet vehicles to ensure compliance with DOT regulations.
- Ensured that all necessary paperwork was completed accurately and submitted on time.
- Maintained records of vehicle inspections and repair work performed by mechanics.
Sales Representative
Wyoming Wireless
Rawlins, WY
2014 - 2015
- Provided technical support for customers using the company's products or services.
- Identified opportunities for cross-selling additional products and services.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
Cashier
Walmart
Laramie, WY
2011 - 2012
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
Cashier
Bi-Rite Pharmacy & Gifts
Rawlins, WY
2009 - 2010
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Embroidery Assistant
Willow Creek Ventures
Rawlins, WY
2006 - 2010
- Maintained embroidery machines and ensured proper functioning.
- Assisted in the preparation of garments for embroidery, including hooping and stabilizing.
- Loaded designs into the computerized embroidery machine according to customer specifications.
- Performed quality checks on finished items for accuracy and consistency.
- Repaired or replaced worn parts as needed to keep machines running smoothly.
- Troubleshot problems with embroidery machines and adjusted settings accordingly.
- Organized supplies such as threads, needles, bobbins, fabrics.
- Followed safety protocols when operating machinery at all times.
- Ensured that work areas were clean and free from hazards at all times.
- Operated multi-head sewing machines to embroider names, initials or decorative designs on garments and household articles.
- Programmed correct color sequences to match order ticket specifications.
- Taking and creating orders for new and existing customers.
- Answering phones and assisting customers in any way needed.
Education
High School Diploma -
Rawlins High School
05.2010
Some College (No Degree) - Nursing
Casper College
Skills
- Procedure Assistance
- Patient Scheduling
- Payment Collection
- Electronic Medical Records
- Certified in Basic Life Support (BLS)
- First Aid
- Specimen Collection, Handling and Processing
- Documentation and Reporting
- Clinical Lab Settings
- Phlebotomy
- Quality Control
- Infection Control
- Cash Handling (10 years)
- Typing (10 years)
- QuickBooks
- Tax Experience
- Office Management
- Bookkeeping
Certification
- Driver's License
- BLS and First Aid for Healthcare Providers
- CNA Temp License
- Certified Phlebotomy Technician (CPT)
- Certified Clinical Medical Assistant (CCMA)
- CPR Certified from 2010-2012, 2014-2016 and 2020-Now
Timeline
Clinic Specialist
MHCC Family Practice Clinic
08.2024 - Current
Unit Clerk
Wyoming Medical Center
09.2020 - 10.2021
Member Service Rep
Planet Fitness
02.2020 - 07.2020
Business Owner and Manager
Alpine Trucking LLC
02.2019 - 12.2019
Office Manager/Receptionist
Halo Trucking LLC
03.2018 - 02.2019
Medical Assistant/Lab Technician
MHCC Family Practice Clinic
12/13/21 - 08.2024
Sales Representative
Wyoming Wireless
2014 - 2015
Cashier
Walmart
2011 - 2012
Cashier
Bi-Rite Pharmacy & Gifts
2009 - 2010
Embroidery Assistant
Willow Creek Ventures
2006 - 2010
High School Diploma -
Rawlins High School
Some College (No Degree) - Nursing
Casper College
- Driver's License
- BLS and First Aid for Healthcare Providers
- CNA Temp License
- Certified Phlebotomy Technician (CPT)
- Certified Clinical Medical Assistant (CCMA)
- CPR Certified from 2010-2012, 2014-2016 and 2020-Now
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