Summary
Overview
Work History
Education
Skills
Websites
Professional References
Professional Service
Clifton Strengths
Website - Linkedin
Certification
Quote
Timeline
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Jena Lords

Jena Lords

Pocatello,ID

Summary

To provide excellent customer service and high-level professional administrative support in a challenging position in higher education within a reputable institution that offers opportunities for learning and growth.

Overview

24
24
years of professional experience

Work History

Administrative Assistant II

Idaho State University
Pocatello, ID
04.2021 - Current
  • Provides administrative support for Information Technology Services (ITS) Technology Support, including the Instructional Technology Resource Center (ITRC).
  • Manages day-to-day operations and provides staff with what they need to succeed.
  • Processes requisitions and procures equipment and supplies in accordance with best practices, policy and procedures.
  • Tracks and manages a multi-million-dollar budget for the department, including annual renewals and contracts.
  • Assists with coordinating travel as a delegate using Chrome River.
  • Trained in CMS using TerminalFour and DubBot to maintain websites.
  • Assists with the new hire process for Classified and Non-Classified staff and completes EPAFs, PR forms, PDQs, and SARs for staff.
  • Successfully completed Idaho State DHR Supervisory Academy program in 2021, Bengal Management Essentials in 2023, and ISU Leadership program in 2024.
  • Supervises student staff under federal and state work-study programs, as needed.
  • Maintains event calendar and volunteers for on-campus events to promote student success.
  • Facilitates meetings and special events.
  • Serves the campus community as ISU Staff Council Classified Past-President and serves on several internal and external committees as time permits.
  • Provides administrative support for other campus initiatives and projects.
  • Promoted to AA II in January 2024.

Department Coordinator (ASC I)

California State University, Bakersfield
Bakersfield, CA
03.2014 - 04.2021
  • Assisted faculty and students with what they needed to succeed.
  • Served over 700 majors.
  • Worked closely with the SSE Dean's Office to perform complex problem solving, explained and interpreted policy, and provided general information while assisting students, faculty, staff, administrators, and visitors.
  • Supported the Department Chair by managing calendar, deadlines, meetings, and appointments.
  • Manages day-to-day operations in the department office.
  • Filtered and responded to high-volume correspondence.
  • Created and edited documents, forms, publications, and newsletters.
  • Drafted, reviewed and finalized clear and concise forms and flyers.
  • Responsible for copying, reprographics, and mail distribution.
  • Prepared travel claim, mileage report, requisition, direct pay, and business meal authorization forms.
  • Processed hire forms and special consultant pay forms.
  • Coordinated and facilitated new faculty search.
  • Maintained inventory, confidential records, cloud management, and electronic files.
  • Tracked department budget using standard financial reporting and provided expenditure actuals and fiscal year projections.
  • Web Liaison using WCMS.
  • Coordinated special events and scheduled meetings.
  • Reserved rooms in 25Live and ordered catering.
  • Transcribed notes and recorded minutes.
  • Maintained class schedules, enrollment, catalog, and course information in PeopleSoft database.
  • Managed faculty workload reports for the academic year.
  • Supported students by coordinating faculty advisors, explaining policy and procedures, and providing student forms such as major outlines and unofficial transcripts.
  • Criminal Justice Club Advisor/Liaison for student communications, meetings, and events.
  • Social media management/SEO.
  • Former member of the following Committees on campus: Staff Forum, Safety and Risk Committee, Academic Support and Student Services, Affinity Group Organization for Women Leaders (OWLs), LGBTQ+ Ally, and Basic Needs Ambassador.

Office Manager

Ole Boy Outdoors, Inc.
Bakersfield, CA
03.2011 - 10.2013
  • Maintained confidential records.
  • Multimedia Manager: Used website and social media to promote business.
  • Managed training and employee schedules.
  • Government Liaison working with ATF/DOJ.
  • Facilitated special events.
  • Public Relations and Advertising.

Receptionist

ACT-1 – Kern County Water Agency
Bakersfield, CA
08.2010 - 01.2011
  • Temporary Receptionist at Front Desk.
  • Routed all incoming calls and greeted guests.
  • Planned car reservations and board meetings according to the master calendar.

Receptionist

UNIGLOBE Golden Empire Travel
Bakersfield, CA
10.2006 - 09.2009
  • Managed Front Desk and served as administrative support for Travel Agents.
  • Prepared invoices, travel documents, and processed payments.
  • Administered social media accounts.

Receptionist – Administrative Assistant

Stier’s RV Centers, LLC.
Bakersfield, CA
03.2001 - 01.2006
  • Handled clerical duties, multitasking in a busy environment.
  • Trained new hires and cross-trained employees.
  • Promoted to Service Coordinator/Assistant to the Parts and Service Director in 2003: A/P, budget, meetings, schedule, and payroll.
  • Worked as a cashier.

Education

Diploma - undefined

Bakersfield Adult School
01.2010

B.S. - Workplace Training and Leadership

Idaho State University
01.2028

Skills

  • Emotional Intelligence
  • Empathy
  • Adaptability
  • Resilience
  • Problem-Solving
  • Critical Thinking
  • Proficiency in Technology and Applications
  • Impeccable grammar
  • Editing skills
  • CMS Administration
  • Social Media Administration
  • Leadership
  • Public Relations
  • Banner
  • Argos
  • Chrome River
  • FAST
  • Canva
  • TerminalFour
  • Jaggaer

Professional References

  • Doris Hall, Ph.D., Criminal Justice Assistant Professor/CSUB, dhall@csub.edu, (661) 345-9025
  • Maurice Pittman, TRIO Academic Advisor/ISU, mauricepittman@isu.edu, (208) 240-1641
  • Lindsay Nelson, Criminal Justice Lecturer/CSUB, lnelson11@csub.edu, (661) 444-9499
  • Blake Beck, Director/Former Supervisor, blakebeck@isu.edu, (208) 240-5302
  • Debbie Brooks, President/All About the Animals Coalition, Inc., debbiesellspocatello@yahoo.com, (208) 339-1778

Professional Service

  • ISU Staff Council Past-President, 2025-05-01, Present
  • ISU Staff Council President, 2024-05-01, 2025-05-01
  • ISU Staff Council President-Elect, 2023-08-01, 2024-05-01
  • ISU Staff Council Employee Recognition Committee Member, 2021-09-01, Present
  • ISU Staff Council Events & Marketing Committee, 2022-05-01, Present
  • ISU Staff Council Communications Committee Member, 2023-05-01, Present
  • ISU Staff Council Faculty Senate Staff Representative, 2023-05-01, Present
  • ISU Staff Council Elections Committee Member, 2022-09-01, Present
  • ISU First Generation Planning Committee Member, 2022-08-01, 2024-08-01
  • ISU Staff Council Representative – Classified Member-at-Large, 2022-05-01, 2023-08-01
  • ISU LMS Evaluation/Canvas Pilot Administrative Support, 2022-08-01, 2023-11-01
  • ISU College of Technology Dean Search Committee Support, 2022-09-01, 2023-07-01
  • ISU Staff Council Commencement Committee Member, 2022-05-01, 2023-05-01
  • ISU Staff Council Policy Review Committee Member, 2021-09-01, 2023-05-01
  • ISU Staff Council Non-Classified Grievance Committee Member, 2021-09-01, 2022-05-01
  • CSUB Organization of Women Leaders (OWLs) Committee Member, 2017-08-01, 2021-04-01
  • CSUB Staff Forum Committee Member, 2017-08-01, 2021-04-01
  • CSUB Safety & Risk Management Committee Member, 2018-04-01, 2021-04-01
  • CSUB Academic Support & Student Services Committee, 2019-08-01, 2020-08-01
  • California State University Employees Union Organizing Chair, 2017-08-01, 2020-02-01

Clifton Strengths

  • Strategic
  • Positivity
  • Empathy
  • Maximizer
  • Input

Website - Linkedin

http://www.linkedin.com/in/jenalords/

Certification

Administrative Professional Certification (APC)

Quote

Be the Good and Change the World.

Timeline

Administrative Assistant II

Idaho State University
04.2021 - Current

Department Coordinator (ASC I)

California State University, Bakersfield
03.2014 - 04.2021

Office Manager

Ole Boy Outdoors, Inc.
03.2011 - 10.2013

Receptionist

ACT-1 – Kern County Water Agency
08.2010 - 01.2011

Receptionist

UNIGLOBE Golden Empire Travel
10.2006 - 09.2009

Receptionist – Administrative Assistant

Stier’s RV Centers, LLC.
03.2001 - 01.2006

Diploma - undefined

Bakersfield Adult School

B.S. - Workplace Training and Leadership

Idaho State University

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