Jena Marston-Quivey
Wenatchee,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and positive attitude.
Overview
10
10
years of professional experience
Work History
Conferencing Manager
Sleeping Lady Mountain Resort
09.2022 - Current
- Plan and execute a wide variety of events, from small parties to large corporate gatherings and weddings
- Work closely with clients to understand their needs and develop customized event plans
- Works closely and in conjunction with all departments to ensure client needs and expectations are met or exceeded within property and mission guidelines
- Handle all logistics on the day of the event, ensuring that everything works as planned.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Shift Supervisor
Starbucks
09.2017 - 09.2022
- Promoted within one year to shift supervisor role, currently being recruited into assistant store manager
- Coordinated shift-based inventory receiving, auditing, and restocking
- Counted cash on hand at open, shift change, and closing to determine shortages or overages and prepared bank deposit statements
- Assisted upper management and conducted one-on-one coaching sessions with team members resulting in the highest customer satisfaction rating and fastest drive-thru times in the district
- Resolved customer complaints and reported issues to senior management
- Completed opening and closing duties to facilitate business operations
- Collaborated with team members to improve performance and implement training updates
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout the organization
- Employed security and loss prevention strategies during shift
- Supervised and rapidly-onboarded junior staff to ensure company standards for operations and cleanliness were met or exceeded.
Adventure Guide
Youth Dynamics
05.2017 - 09.2018
- Planned and led trips on the river, rock climbing, and backpacking ensuring safety and teaching leadership at all times for student group sizes varying from eight to 30
- Assisted participants by preparing packing lists, scheduling departure times, and explaining expectations
- Led communication plans for both students and volunteer staff to ensure events remained on schedule, and safe and everyone involved was adequately prepared
- Stocked first aid supplies prior to adventure departure to maintain proper inventory levels
- Developed guest relationships to achieve a high level of satisfaction.
Sales Associate
Nike Factory Outlet
05.2014 - 09.2015
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on the proper application while employing upselling techniques
- Built and maintained relationships with customers, peers, and management to drive team success and customer satisfaction
- Answered incoming telephone calls to provide store, product, and services information
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
Bachelor of Science - Recreational And Tourism Management
Arizona State University
Tempe, AZ12.2022
Skills
- Social Media Marketing
- Time Management
- Event Planning
- SEO
- Guest Relations Experience
- Leadership
- Dependable and Responsible
- Computer Skills
- Public Speaking
- Detail-Oriented
- Calm under pressure
- MS Office
Timeline
Conferencing Manager
Sleeping Lady Mountain Resort
09.2022 - Current
Shift Supervisor
Starbucks
09.2017 - 09.2022
Adventure Guide
Youth Dynamics
05.2017 - 09.2018
Sales Associate
Nike Factory Outlet
05.2014 - 09.2015
Bachelor of Science - Recreational And Tourism Management
Arizona State University
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