Summary
Overview
Work History
Education
Skills
Timeline
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Jena McKoy

Raleigh,NC

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Belk
10.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Team Member

Chick-fil-A
03.2023 - 08.2023
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Retail Sales Associate

Forever 21
11.2022 - 01.2023


  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves, prepared merchandise for sales floor by pricing or tagging to maintain store visual appeal, engage customers, and promote specific merchandise.

Guest Service Expert

Smashburger
03.2019 - 08.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Trained new employees by providing knowledge of specific store tasks, policies, and goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

Retail Sales Associate

Journeys Shoe Store
09.2018 - 03.2019


  • Engage with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Science - Fashion Merchandising /Development & Product Mgmt

North Carolina State University
Raleigh, NC
05.2026

Skills

  • Customer Service
  • Order Processing
  • Money Handling
  • POS System Operation
  • Flexible Schedule
  • Stocking and replenishing
  • Sales expertise
  • Training development, and aptitude

Timeline

Retail Sales Associate

Belk
10.2023 - Current

Team Member

Chick-fil-A
03.2023 - 08.2023

Retail Sales Associate

Forever 21
11.2022 - 01.2023

Guest Service Expert

Smashburger
03.2019 - 08.2022

Retail Sales Associate

Journeys Shoe Store
09.2018 - 03.2019

Bachelor of Science - Fashion Merchandising /Development & Product Mgmt

North Carolina State University

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Jena McKoy