Jena McKoy
Raleigh,NC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Belk
Raleigh, NC
10.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
Team Member
Chick-fil-A
Raleigh, NC
03.2023 - 08.2023
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Retail Sales Associate
Forever 21
Raleigh, NC
11.2022 - 01.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves, prepared merchandise for sales floor by pricing or tagging to maintain store visual appeal, engage customers, and promote specific merchandise.
Guest Service Expert
Smashburger
Bloomfield, NJ
03.2019 - 08.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Trained new employees by providing knowledge of specific store tasks, policies, and goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Retail Sales Associate
Journeys Shoe Store
Livingston, NJ
09.2018 - 03.2019
- Engage with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Fashion Merchandising /Development & Product Mgmt
North Carolina State University
Raleigh, NC05.2026
Skills
- Customer Service
- Order Processing
- Money Handling
- POS System Operation
- Flexible Schedule
- Stocking and replenishing
- Sales expertise
- Training development, and aptitude
Timeline
Retail Sales Associate
Belk
10.2023 - Current
Team Member
Chick-fil-A
03.2023 - 08.2023
Retail Sales Associate
Forever 21
11.2022 - 01.2023
Guest Service Expert
Smashburger
03.2019 - 08.2022
Retail Sales Associate
Journeys Shoe Store
09.2018 - 03.2019
Bachelor of Science - Fashion Merchandising /Development & Product Mgmt
North Carolina State University