Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jena Mongold

Claude,TX

Summary

Dynamic professional with a proven track record in operational efficiency and client satisfaction. Skilled in data entry and analytical problem-solving, I excel in enhancing customer experiences and streamlining processes. My proactive approach fosters strong relationships, driving revenue growth and ensuring seamless service delivery.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Wholesale Distributor

Self Employed Web
10.2012 - Current


  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Elite order fulfillment efficiency
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Supported customers continuously from sales process to product set-up and use.
  • Demonstrated products and specific features at customer locations and special events.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Tracked customer and supply chain details for precise and timely fulfillment.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Scheduled, updated and maintained product preparations and customer promotions.

Home Health Aide

Hero's Home Service
09.2023 - Current
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Education

Associate Degree - Business Administration And Management

Eastern West Virginia Community And Technical College
Moorefield, WV
05.2015

Skills

  • Oracle/SAP Proficiency
  • Proficiency in Microsoft Applications
  • HAZMAT Trained
  • Data Entry
  • Analytical thinking/ Problem Solving
  • Communication Skills
  • Time Management
  • Client documentation
  • Demand planning
  • Operational efficiency/ Scheduling/ Planning
  • Merchandising strategies
  • Budgeting and finance
  • Technical aptitude
  • Retail sales
  • Order processing
  • Attention to detail
  • Medication organization
  • Quicker Learner

Certification

OSHA Certification in the following:

  • Electrical Safety (GI)
  • Stairways and Ladders
  • Walking and Working Surfaces
  • Bloodborne Pathogen Safety in the Workplace


Forklift Certification

BLS Certificate


Timeline

Home Health Aide

Hero's Home Service
09.2023 - Current

Wholesale Distributor

Self Employed Web
10.2012 - Current

Associate Degree - Business Administration And Management

Eastern West Virginia Community And Technical College

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Jena Mongold