Jena Overby
Clarksville,TN
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Goal-focused Bank Teller experienced in fast-paced financial environment. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teller
First Financial Bank
Pleasant View , TN
03.2021 - Current
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Verified customers' identification to ensure compliance with laws and regulations.
- Prepared official checks for customer and internal bank needs.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Followed up on requests from customers in a timely manner.
- Delivered exceptional service to customers in person or over telephone.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Explained account information to customers in detail as needed.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Worked diligently to work towards meeting referral goals
- Listened for opportunities for customers needs to be able to refer proper products for their needs
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved problems or discrepancies concerning customers' accounts.
- Explained the features of various banking products available to customers.
- Adhered to financial services security and audit procedures.
- Provided exceptional customer service while accurately processing routine transactions.
- Maintained confidentiality of all customer records and information according to company policies.
- Helped my team by taking some Teller Supervisor tasks to help out when needed
- Balanced vault on a regular basis
- Balanced ATM on a regular basis
- Able to process the daily reports of Teller Supervisor
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed Teller Training courses to be able to train new associates
Lead Sales Associate
Dolllar General
Joelton , TN
02.2018 - 02.2024
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Cross-trained on different positions to best support team during peak periods.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Assisted with the training of new sales associates.
- Greeted and assisted customers to foster positive experiences.
- Maintained neatness and cleanliness throughout the store environment.
- Identified customer needs by asking questions and advising on best solutions.
- Provided customer service to ensure satisfaction.
Education
High School Diploma -
Sycamore High School
Pleasant View, TN05-2018
Skills
- Customer Relationship Building
- Fraud Detection
- Cash Handling
- Regulatory Compliance
- Drawer Balancing
- Currency and Coin Counter
- Exceptional Customer Service
- Reliable
- Friendly
- Excellent Communication Skills
- Strong Work Ethic
- Excellent Time Management Skills
- Approachable
- Banking
- Cash Counting
- Safe and Vault Operation
- Referral Management
- Fraud Identification
- Strong Sense of Banking Ethics
- Financial Services
Accomplishments
- 2023 Teller Training Courses - Became a Teller Trainer
Certification
- 2021 Certificate of Achievement- Customer Service Certification with Diane Dean
- 2022 Certificate of Achievement- Aspiring to Leadership Courses with Diane Dean
Timeline
Teller
First Financial Bank
03.2021 - Current
Lead Sales Associate
Dolllar General
02.2018 - 02.2024
High School Diploma -
Sycamore High School