Jena Pedigo
Nashville,TN
Summary
Accomplished Director of Environmental Services at TriStar Southern Hills Medical Center, adept in financial management and team building. Leveraged critical thinking and leadership to enhance employee engagement by 4% and implement cost-effective vendor contracts. Excels in fostering collaboration and driving quality assurance, showcasing a commitment to excellence and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Environmental Services
TriStar Southern Hills Medical Center
Nashville, TN
07.2024 - Current
- Assessed departmental budget needs and allocated resources accordingly.
- Trained team members in proper cleaning and sanitizing procedures.
- Performed inspections to ensure compliance with safety regulations.
- Oversaw the daily operations of the environmental services staff.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Investigated customer complaints related to environmental issues.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Negotiated contracts with vendors for cost-effective supplies and materials.
- Developed and implemented environmental services policies and procedures.
- Collaborated with other departments in order to coordinate projects.
- Managed all aspects of hazardous waste management program.
- Delegated work to personnel and checked performance against company guidelines.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Trained, supervised, and evaluated environmental services personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
- Conducted regular meetings with staff to discuss performance objectives.
- Provided technical support regarding environmental regulations, laws, and standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
SR. MANAGER OF EVS
TriStar Centennial Medical Center
Nashville, TN
04.2023 - 07.2024
- Progressive communicative style, which facilitates and fosters excellent working relationships.
- Improved employee competencies through the development of ongoing inspections, training, and employee performance assessment tools.
- Provided leadership to both staff and management to help improve collaboration between clinical partners.
- Partnered in creating a culture that increased the Employee Engagement scores for EVS by 4%.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Established and maintained relationships with key stakeholders to support business objectives.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Evaluated individual and team business performance and identified opportunities for improvement.
EVS MANAGER
TriStar Centennial Medical Center
Nashville, TN
12.2021 - 01.2023
- Leads, directs, and manages the daily operations of the EVS department, encompassing, but not limited to, all patient and non-patient areas of assigned square footage.
- Evaluates existing systems and processes, initiates change and improvements, while adhering to HCAHPS objectives.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Implemented quality control measures to uphold company standards.
- Trained team members in proper cleaning and sanitizing procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established schedules for routine cleaning activities throughout the facility.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Coordinated daily operations with other departments to ensure efficient workflow.
- Responded quickly to customer complaints regarding cleanliness issues.
- Worked closely with Human Resources department to recruit, hire, train, and evaluate EVS staff members.
VOLUNTEER MANAGER
Caris Healthcare
Nashville, TN
09.2020 - 12.2021
- Monitored the progress of volunteers against established objectives.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Provided hands-on and proactive leadership to community services staff.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Recruited and trained volunteers to ensure they were equipped with necessary skills.
- Developed training plans for current or incoming volunteers as needed.
- Planned, developed and implemented strategies for successful recruitment of new volunteers.
- Created opportunities for volunteering through partnerships with community organizations or businesses.
- Organized and coordinated volunteer activities, events, and projects.
- Hosted recruiting events in community to attract qualified candidates.
- Offered guidance regarding grief recovery techniques and processes.
- Organized bereavement support groups and activities.
- Conducted outreach efforts within local communities to raise awareness of services offered.
- Created marketing strategies to promote the organization's bereavement offerings.
- Provided follow-up contact with clients after services have been completed.
- Provided emotional support to grieving family members and friends.
Hospice Aide
Caris Healthcare
Nashville, TN
05.2019 - 09.2020
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Helped patients maintain dignity during difficult times.
- Developed relationships with patients that promoted trust, compassion and dignity throughout hospice journey.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Maintained a safe environment for patient care through adherence to established safety guidelines and policies.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Completed assigned tasks such as light housekeeping, laundry, errands, meal preparation and grocery shopping.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Ensured confidentiality of patient information at all times.
- Supported grieving families by offering listening ear, compassion and kindness.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Collaborated with multidisciplinary team members on various aspects of patient care including pain management strategies.
- Participated in interdisciplinary team meetings regarding patient's plan of care.
- Provided companionship and emotional support to patients and their families.
- Assisted in the delivery of patient care services as delegated by the RN Case Manager or other healthcare professionals.
HOSPICE CERTIFIED NURSING ASSISTANT
Kindred Hospice
Plainfield, IL
08.2011 - 05.2019
- Provided specialized non-medical support service to terminally ill patients
- Provide support to families while implementing realistic- goal oriented care
Education
HIGH SCHOOL DIPLOMA -
Plainfield South High School
Plainfield, ILSkills
- Problem solving
- Collaboration
- Critical thinking
- Decision making
- Financial Management
- Customer Relationship Management
- Leadership
- Strong Verbal & Written Communication
- Team member relations
- Team Building
- Quality Assurance
- Human Resources
- Payroll
- Hazardous waste management
- Vendor Management
- Computer literacy
- Project Management
- Environmental auditing
- Work scheduling
- Team supervision
- Environmental impact analysis
Certification
- Certified Nursing Assistant (CNA)
- CPR Certified through American Heart Association
- Basic Life Support Certification (BLS)
Timeline
Director of Environmental Services
TriStar Southern Hills Medical Center
07.2024 - Current
SR. MANAGER OF EVS
TriStar Centennial Medical Center
04.2023 - 07.2024
EVS MANAGER
TriStar Centennial Medical Center
12.2021 - 01.2023
VOLUNTEER MANAGER
Caris Healthcare
09.2020 - 12.2021
Hospice Aide
Caris Healthcare
05.2019 - 09.2020
HOSPICE CERTIFIED NURSING ASSISTANT
Kindred Hospice
08.2011 - 05.2019
HIGH SCHOOL DIPLOMA -
Plainfield South High School
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