Jena Pena
Belding
Summary
Dynamic and dedicated professional with experience at Apple Tree Daycare & Preschool Center, excelling in early childhood education and emotional development. Proven ability to foster nurturing environments and build strong relationships with families, while implementing effective lesson planning and safety protocols. Strong communicator and team collaborator, committed to promoting children's growth and well-being.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Daycare Assistant
Apple Tree Daycare & Preschool Center
03.2024 - 05.2024
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
- Kept children between ages of Number and Number safe and secure with vigilant oversight.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Promoted learning and social development through structured and unstructured playtime.
- Facilitated group play activities that promoted social interaction, teamwork, and problem-solving skills among children.
- Contributed to positive parent-teacher relationships through effective communication and regular updates on children''s progress.
Sales Associate
Once Upon A Child Franchise
06.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Front Desk Receptionist
Candlestone Golf & Resort
08.2015 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
Inbound and Outbound Warehouse Trainer
Attwood
08.2014 - 08.2015
- Enhanced warehouse efficiency by conducting comprehensive training sessions for new employees.
- Devised goals for operational success and designed appropriate training to achieve them.
- Trained employees in identification and interpretation of operating calculations, item quantities and PPH.
- Cultivated buy-in during sessions and day-to-day operations by empowering each participant to share unique strengths and contribute to successful team cohesion.
- Mentored and guided junior team members, cultivating a positive work environment that fostered teamwork and collaboration.
- Optimized inventory control procedures by implementing targeted training sessions on best practices in stock handling and organization methods.
- Inspired employees to exceed goals for productivity, highlighting incentives for favorable performance.
- Facilitated open communication channels between management and team members, addressing concerns or questions effectively while fostering trust among all parties involved.
- Developed customized training materials to address specific needs within the warehouse operations, ensuring high levels of knowledge retention among staff members.
- Increased productivity with the development and implementation of effective time management strategies for warehouse staff.
- Trained employees in safe Type equipment use.
- Boosted order accuracy rates through comprehensive instruction on proper picking, packing, and shipping protocols within the warehouse environment.
- Trained and mentored Number new personnel hired to fulfill various roles.
Assembly Line Leader
Attwood
07.2013 - 08.2014
- Conducted root cause analysis on defects, implementing corrective actions to prevent reoccurrence within the production process.
- Implemented safety procedures, significantly reducing workplace accidents and injuries.
- Coordinated with quality assurance personnel to establish strict standards for final product inspections, ensuring customer satisfaction.
- Enhanced assembly line efficiency by implementing lean manufacturing principles and streamlining processes.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
- Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
- Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
- Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.
- Assisted with training new employees, sharing expertise and best practices for assembly line work.
- Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary.
- Troubleshot issues with machinery or components promptly, preventing delays in the overall production process.
Education
Diploma - General Studies
Belding High School
Belding, MI05.2012
Skills
- Cleaning and sanitizing
- Infant care
- Health and safety
- Early childhood education
- CPR training
- Child development
- Lesson planning
- Emotional development
- Microsoft office
- Teamwork
- Problem-solving abilities
- Multitasking
- Active listening
- Team collaboration
- Effective communication
- Verbal and written communication
- Relationship building
- Housekeeping
- Parent-teacher communication
- Classroom organization
- Social development
- Activities planning
- Care planning
- Classroom instruction
- Records management
- Child assessment
- Recreational supervision
- Safety and supervision
- Early education
- Friendly and respectful
- Creative thinking
- Time management
- Observing and monitoring behavior
- Problem-solving
- Coordination and teamwork
- Infant care and feeding
- Child safety
- Attention to detail
- Food preparation and service
- Team leader
- Age-appropriate activities
- Documentation and reporting
- Recordkeeping requirements
- Team Training
- Teamwork and collaboration
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Certification
I have many state certificates from both daycares I took online at both facilities to engage as a teacher assistant
Timeline
Daycare Assistant
Apple Tree Daycare & Preschool Center
03.2024 - 05.2024
Sales Associate
Once Upon A Child Franchise
06.2023 - 08.2023
Front Desk Receptionist
Candlestone Golf & Resort
08.2015 - 04.2023
Inbound and Outbound Warehouse Trainer
Attwood
08.2014 - 08.2015
Assembly Line Leader
Attwood
07.2013 - 08.2014
Diploma - General Studies
Belding High School
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