Jena Powell
Avon,NJ
Summary
Motivated and adaptable professional with diverse experience in customer service, medical administration, and team management across various industries. Demonstrates strong communication skills, a keen attention to detail, and the ability to efficiently manage multiple tasks in fast-paced environments. Adept at handling sensitive information with discretion, maintaining privacy standards, and providing exceptional support to both clients and team members. Known for a compassionate approach to customer care and a dedication to achieving the best possible outcomes in all aspects of work. Eager to contribute to a dynamic team, continually expand skills, and take on new challenges.
Overview
8
8
years of professional experience
Work History
Surgery Assistant
NorthStar Animal Hospital
11.2024 - Current
- Assisted with patient intake and preoperative preparation, ensuring all records were accurately maintained and patient needs were addressed efficiently.
- Managed sensitive information in compliance with HIPAA guidelines, ensuring secure handling of patient data.
- Demonstrated strong attention to detail in supporting medical staff during complex procedures, ensuring the highest quality of care for patients.
- Provided clear communication with clients regarding treatment plans, post-op care, and follow-up procedures.
- Collaborated with a team to resolve issues and improve patient care processes, including tracking and trending patient outcomes.
Waitress
Anchor Tavern
08.2024 - Current
- Managed customer interactions in a fast-paced environment, demonstrating exceptional communication skills and attention to customer needs.
- Used problem-solving skills to address and resolve customer concerns, ensuring satisfaction and maintaining a positive service experience.
- Processed payments accurately, balancing multiple priorities to maintain efficient service.
- Developed strong relationships with regular customers, increasing sales through personalized recommendations and promotions.
Receptionist /Assistant Kennel Manager
Sierra Veterinary Hospital
09.2023 - 08.2024
- Coordinated scheduling for veterinary exams, ensuring that patient needs were met in a timely and organized manner.
- Assisted clients with inquiries and provided clear, accurate information regarding services, appointments, and pricing.
- Managed medical records and assisted in documentation of patient care, maintaining confidentiality and accuracy per HIPAA standards.
- Assisted in basic medical procedures, ensuring patients' comfort while communicating with clients regarding treatment options.
Manager
Classic Sub Shop
04.2019 - 07.2023
- Led operations, managed inventory, and ensured that daily tasks were completed according to company standards, showcasing strong organizational and administrative skills.
- Worked directly with customers to resolve issues, providing excellent customer service and ensuring satisfaction.
- Maintained accurate records and ensured all operations were compliant with health and safety regulations.
- Trained and mentored staff, demonstrating effective communication and problem-solving skills.
Office Assistant
Advantage 2K Medical Billing Co.
09.2016 - 12.2019
- Performed administrative duties such as data entry, filing, and managing client records in a fast-paced environment.
- Worked with patient accounting software (Medisoft) and managed sensitive billing information, maintaining compliance with privacy regulations.
- Provided efficient customer service by addressing client inquiries and assisting in navigating insurance coverage, improving workflow and client satisfaction.
- Supported the team with daily operations and administrative functions, ensuring deadlines were met consistently.
Education
No Degree - Business Administration And Management
Bucks County Community College
Newtown, PAHigh School Diploma -
Steinert High School - East
Hamilton Square, NJ06-2020
Skills
- Microsoft Office: Skilled in Microsoft Word, Excel, PowerPoint, and Outlook for document creation, data management, presentations, and email management
- Insurance & Funding: Experience interpreting insurance coverage and determining patient funding options in medical and veterinary settings
- Communication: Strong verbal and written communication skills, able to communicate clearly with clients, healthcare professionals, and team members
- Privacy Compliance: Knowledge of privacy regulations and maintaining confidentiality when handling sensitive information
- Customer Service: Experienced in providing high-quality customer support and resolving client issues in a professional and timely manner
- Data Entry & Recordkeeping: Efficient data entry, record maintenance, and documentation using software like Medisoft and FileMaker Pro
- Problem-Solving: Strong critical thinking and decision-making skills, able to assess risks and make informed choices
- Multitasking: Ability to handle multiple tasks and priorities in a fast-paced environment, maintaining consistent performance under pressure
- Attention to Detail: Accuracy in documentation, customer records, and funding options
- Technical Skills: Proficient in POS systems, Medisoft, and FileMaker Pro
Timeline
Surgery Assistant
NorthStar Animal Hospital
11.2024 - Current
Waitress
Anchor Tavern
08.2024 - Current
Receptionist /Assistant Kennel Manager
Sierra Veterinary Hospital
09.2023 - 08.2024
Manager
Classic Sub Shop
04.2019 - 07.2023
Office Assistant
Advantage 2K Medical Billing Co.
09.2016 - 12.2019
No Degree - Business Administration And Management
Bucks County Community College
High School Diploma -
Steinert High School - East
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