Jena Quinn
Summary
Strategic leader with proven track record in driving organizational success and fostering team collaboration. Adept at developing and implementing high-impact strategies, ensuring operational excellence, and adapting to dynamic business environments. Strong communicator with expertise in project management, financial oversight, and stakeholder engagement, consistently delivering measurable results.
Overview
11
11
years of professional experience
Work History
Client Executive
Anthem National Accounts
01.2024 - Current
- Own executive-level relationships with national account clients, serving as the strategic lead and trusted advisor for all aspects of benefit delivery and partnership.
- Develop long-term client strategies to optimize benefit offerings, improve member health outcomes, and control healthcare spend.
- Drive adoption of additional Anthem solutions, such as wellness, behavioral health, digital navigation, and condition management, to expand value and strengthen relationships.
- Represent Anthem in executive-level meetings, delivering data-driven insights and strategic recommendations.
- Mentor and collaborate with Client Consultants to support professional growth and ensure flawless client service delivery.
Client Consultant
Anthem National Accounts
01.2019 - 12.2023
- Advised national account clients on benefit plan strategy and design to align with organizational and employee needs.
- Partnered with HR, benefits leaders, and consultants to develop innovative health and wellness solutions, including digital health, musculoskeletal, cardiovascular, and condition management programs.
- Coordinated with internal operations, implementations, and product teams to ensure seamless execution of plan design changes, open enrollment, and program rollouts.
- Served as the primary contact for issue resolution, managing escalations and ensuring timely, accurate responses to client needs.
- Analyzed utilization, claims, and market data to provide insights, identify trends, and recommend solutions that improved outcomes and supported cost management.
Account Service Coordinator
Anthem National Accounts
05.2017 - 12.2018
- Assisted Client Consultants and Client Executives with daily operations and client management
Sales Support III
Blue Cross Blue Shield of GA
11.2014 - 04.2017
Education
Bachelor of Science - Psychology
The University of Georgia
Athens05-2014
Skills
- Organizational strategy
- Customer relationship development
- Effective problem resolution
- Team-oriented
- Autonomous worker
Timeline
Client Executive
Anthem National Accounts
01.2024 - Current
Client Consultant
Anthem National Accounts
01.2019 - 12.2023
Account Service Coordinator
Anthem National Accounts
05.2017 - 12.2018
Sales Support III
Blue Cross Blue Shield of GA
11.2014 - 04.2017
Bachelor of Science - Psychology
The University of Georgia
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