Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jena Ralph

Pasadena,TX

Summary

Dedicated and detail-oriented Employee with years of experience in Customer Service as well as Administrative Performance. I am Eager to apply my skills to perform at a high quality. Successful at managing multiple priorities with a positive attitude. Special interest in growing with the company.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

Bay Area Electrical
Houston, TX
02.2017 - 04.2024
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized both physical and digital files and updated reports to coordinate project materials.

Billing Admin/Customer Service Representative

Total Safety
La Porte, TX
11.2008 - 02.2017
  • Reviewed and processed customer invoices, ensuring accuracy of data entered into billing system.
  • Prepared monthly reports to track billing performance and identify areas for improvement.
  • Researched discrepancies in customer accounts to ensure timely payment of outstanding invoices.
  • Provided technical assistance to customers experiencing difficulties with their bills or payments.
  • Monitored overdue accounts and initiated collection efforts when necessary.
  • Answered customer inquiries regarding billings, invoicing, payment options.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Input payment history and other financial data to keep customer accounts up-to-date in system.
  • Received and recorded cash, checks and transfers.

Education

GED -

San Jacinto College District
Pasadena, TX
03-1999

Skills

  • Data accuracy
  • Excellent communication skills
  • AR/AP
  • Document processing
  • Administrative support specialist
  • Professional and mature
  • Maintains confidentiality
  • Customer Communication
  • Account collections
  • Invoice Processing
  • Customer Service
  • Data Entry

References

References available upon request.

Timeline

Administrative Assistant

Bay Area Electrical
02.2017 - 04.2024

Billing Admin/Customer Service Representative

Total Safety
11.2008 - 02.2017

GED -

San Jacinto College District

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Jena Ralph