Jena Regan
Brooklyn,NY
Summary
Server with over 10 years of extensive experience in the hospitality industry, showcasing strong communication and customer service skills. Proficient in operating POS systems and delivering exceptional service, while effectively leading and multitasking in high-pressure environments. Dedicated to enhancing customer experiences and fostering teamwork to achieve outstanding service standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender and Server
Lonestar Bar and Grill
02.2015 - 08.2021
- Serve high customer during special events, private parties, nights, and weekends
- Ensured compliance with alcohol regulations, verifying guest identification
- Managed bar inventory efficiently, maintaining stock of beverages and supplies
- Led a team during events, coordinating service for private parties
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
Server
Randolph Beer
02.2019 - 03.2020
- Ensured seamless shift transitions by arriving early and preparing workstations
- Efficiently processed orders and payments using POS systems, enhancing transaction speed
- Delivered food and beverages swiftly, ensuring customer satisfaction and repeat business
- Anticipated guest needs by offering additional items, elevating overall dining experience
- Cultivated a welcoming atmosphere, contributing to increased customer loyalty
Server
La Villa
02.2010 - 05.2014
- Delivered precise wine service, enhancing guest satisfaction and informed dining choices
- Maintained seamless table service, ensuring a clean and welcoming environment
- Demonstrated adaptability during high-volume periods, maintaining service quality
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
Education
06.2010
Skills
- Customer service
- Leadership
- Bartending
- Serving
- POS systems
- Wine service
- Cocktail Knowledge
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
Accomplishments
Obtained New York State Food Handler's license
Certification
New York State Food Handler's License
Timeline
Server - Randolph Beer
02.2019 - 03.2020
Bartender and Server - Lonestar Bar and Grill
02.2015 - 08.2021
Server - La Villa
02.2010 - 05.2014
Kingsborough Community College - ,
New York State Food Handler's License
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