Jena Robinson
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in high pressured and fast paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team members and objectives. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
21
21
years of professional experience
Work History
Office Specialist II
County of Volusia, Florida
09.2013 - Current
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Monitored and tracked budgets and expenses.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track information.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Evaluated procurement needs and projected expenditures.
- Generated annual budget forecasting information for executive reports.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Prepared working papers, reports and supporting documentation for audit findings.
Revenue Specialist
County of Volusia, Florida
09.2003 - 02.2013
- Collected delinquent county taxes and secured all delinquent returns.
- Conducted call audits to assess interaction quality, accuracy and service success.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Kept case data and contact information up to date to expedite proceedings.
- Responded to taxpayer questions.
- Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed and maintained courteous and effective working relationships.
- Furnished taxpayer assistance and information to general public.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ08-2024
Professional Certificate - Business Leadership And Management
University of Phoenix
Tempe, AZ08-2023
Associate of Arts - Math And Science
Santa Fe College
Gainesville, FLHigh School Diploma -
Spruce Creek High School
Port Orange, FLSkills
- Customer Relations
- Compliance Monitoring
- Project planning and development
- Resource Allocation
- Microsoft Office Suite expert
- Purchasing and procurement
- Presentations
- Budget Preparation
- Advanced problem solving
Timeline
Office Specialist II
County of Volusia, Florida
09.2013 - Current
Revenue Specialist
County of Volusia, Florida
09.2003 - 02.2013
Bachelor of Science - Business Management
University of Phoenix
Professional Certificate - Business Leadership And Management
University of Phoenix
Associate of Arts - Math And Science
Santa Fe College
High School Diploma -
Spruce Creek High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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