Jena Schuster
Cleveland,OH
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Very outgoing and good with communication skills.
Overview
3
3
years of professional experience
Work History
Staff Member
Jones Shakes
Mercer, PA
05.2021 - 08.2024
- Completed regular and thorough cleaning of equipment, floors, and furniture.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
- Built and maintained working relationships with peers and upper management.
- Met incoming customers pleasantly and offered support and service.
- Processed payments, issued receipts and provided change.
- Participated in team meetings, presentations and special events.
- Trained newly hired employees regarding company policies and operations.
- Responded to customer queries and complaints to promote overall satisfaction.
- Managed safe and efficient serving of customer foods.
- Communicated effectively with customers regarding their inquiries or complaints.
- Answered phone calls and routed correspondence to appropriate staff members.
- Ensured that employees followed established safety protocols at all times.
- Assisted with the development and implementation of staff policies and procedures.
- Managed customer transactions and balanced cash registers after shifts.
- Tracked inventories and notified supervisors of material quantities to prevent shortages.
- Developed strategies for improving customer service standards and increasing customer satisfaction levels.
Staff Member
Shenango Valley Animal Shelter
Hermitage, PA
06.2022 - 05.2023
- Completed regular and thorough cleaning of equipment, floors, and furniture.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
- Met incoming customers pleasantly and offered support and service.
- Built and maintained working relationships with peers and upper management.
- Participated in team meetings, presentations and special events.
- Communicated effectively with customers regarding their inquiries or complaints.
- Answered phone calls and routed correspondence to appropriate staff members.
- Escalated workplace problems and customer complaints to store supervisors.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Food Runner
J. Hicks On The Square
Mercer, PA
09.2021 - 05.2022
- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
- Organized food orders and ensured accuracy of items served to customers.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Double-checked meals placed in window against customer tickets for accuracy.
- Assisted in training new staff members on restaurant operations and procedures.
- Memorized dining room floor plans and understood seat number system.
- Assisted servers to optimize guest dining experience.
- Responded promptly to customer inquiries and requests for additional items or services.
- Checked all dishes before delivering them to ensure quality standards were met.
- Assisted servers in setting up tables for guests.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Offered insight into menu items to answer customer questions.
Education
High School Diploma -
West Middlesex Area High School
West Middlesex, PA06-2023
Skills
- File Management
- Administrative Support
- Cleaning and Organization
- Communication
- Active Listening
- Customer Service
- Leadership
- Problem Solving
- Management
- Time Management
Timeline
Staff Member
Shenango Valley Animal Shelter
06.2022 - 05.2023
Food Runner
J. Hicks On The Square
09.2021 - 05.2022
Staff Member
Jones Shakes
05.2021 - 08.2024
High School Diploma -
West Middlesex Area High School