Shasta Kirkham

Supervisor of Operations

Larry Cambel

Jena, LA

02.2021 - 06.2023

Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings
Implemented new technologies or software systems to automate manual tasks or streamline operations
Tracked and replenished inventory to maintain par levels
Guided employees in handling difficult or complex problems
Conducted regular reviews with team members to assess their performance and provide feedback as needed
Coordinated with other supervisors, combining group efforts to achieve goals
Identified areas of deficiency and performed root-cause analysis to solve problems
Analyzed financial activities of department to share budgetary input with managers
Negotiated contracts with vendors and service providers, securing favorable terms
Recommended solutions related to staffing issues and proposed procedural changes to managers
Analyzed and controlled materials, supplies and equipment operational expenses
Monitored employee productivity levels to identify areas for improvement or additional resources needed
Delivered positive customer experiences by implementing effective quality assurance practices
Recruited, interviewed and selected employees to fill vacant roles
Oversaw daily operations of the department, including personnel management, budgeting and scheduling
Issued work schedules, duty assignments and deadlines for office or administrative staff
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved
Developed work schedules according to budgets and workloads, covering priority tasks
Developed and enforced safety protocols, significantly reducing workplace accidents
Addressed customer concerns with suitable solutions
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
Presented performance and productivity reports to supervisors
Enforced federal, state, local and company rules for safety and operations
Discussed job performance problems with employees, identifying causes and issues to find solutions
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
Recruited, hired and trained crew members on application of projects, customer relations, and customer service