Jena Spyers

I manage the daily operations of a small, fast-paced tire shop, providing administrative support, and ensuring smooth customer service experiences. My role includes handling communication, inventory management, and office organization, while supporting the team with essential coordination and supply needs.

Key Responsibilities:

• Answer phones, schedule appointments, and provide information on products and services.
• Maintain inventory records, and place orders for tires, parts, and office supplies.
• Provide friendly, professional customer service, both in person and over the phone.
• Write and manage receipts, assist with basic bookkeeping, and track daily transactions.
• Ensure the front office is clean, organized, and welcoming to customers.
• Oversee general administrative tasks and contribute to a well-run shop environment.

As a vacation home and condo cleaner, I was responsible for maintaining high standards of cleanliness in beachfront rental properties. I prepared each unit for new guests by performing detailed cleanings, restocking supplies, and reporting any maintenance issues. I worked efficiently to complete multiple turnovers per day, ensuring each space was welcoming, spotless, and guest-ready.

Key Responsibilities:

• Cleaning and sanitizing all living spaces, including kitchens, bathrooms, and bedrooms.
• Change linens, launder towels, and restock essential items.
• Follow cleaning checklists and quality standards set by property management.
• Reporting damages or maintenance needs promptly.
• Managing time effectively to meet tight turnover deadlines.
• Maintaining a professional, reliable, and detail-oriented approach at all times.

• As the Project Scheduler at B&J Lawn Care LLC, I was responsible for coordinating all customer service calls, planning routine lawn care appointments, and creating daily and weekly schedules for two crew teams. This role required strong organizational skills, attention to detail, and the ability to balance multiple priorities to ensure efficient service delivery and customer satisfaction.

Key Responsibilities:

• Answered incoming calls from new and existing customers to discuss lawn care needs and schedule services.
• Created and maintained detailed schedules for two lawn care crews, ensuring optimal routing and time management.
• Set up recurring service appointments based on seasonal needs and customer preferences.
• Communicated daily schedules and changes to crew members.
• Tracked and adjusted appointments as needed due to weather, crew availability, or customer requests.
• Provided excellent customer service by addressing questions, confirming appointments, and following up on service satisfaction.