Jena Taylor
Clermont,FL
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in this role.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Lakeside Closing Service
01.2023 - 01.2025
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
Front Desk Manager
NYC Dance
08.2012 - 05.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Increased repeat business by providing exceptional service and promptly handling client feedback.
Owner
Taylor Daycare
05.2006 - 07.2010
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Evaluated individual student needs, creating customized learning plans to support growth and development effectively.
- Maintained a safe and nurturing environment, adhering to DCF regulations and standards.
- Fostered strong relationships with parents, building trust and encouraging involvement in their child''s development process.
- Implemented creative approaches to childcare, sparking curiosity and engagement among attendees.
- Enhanced parent satisfaction through open communication channels and regular updates on child progress.
- Developed curriculum for various age groups, ensuring appropriate educational and recreational activities.
Restaurant Floor Manager
Walt Disney World
04.1991 - 03.2001
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Streamlined daily operations for smooth service flow through effective task delegation, and communication.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
George S. Parker High School
Janesville, WI06-1987
Skills
- Customer support
- Staff training and development
- Problem-solving skills
- Payment processing
- Point of sale systems
- Delegating work assignments
- Supervisory skills
- Product knowledge
- Multitasking Abilities
- Adaptability and flexibility
Timeline
Customer Service Representative
Lakeside Closing Service
01.2023 - 01.2025
Front Desk Manager
NYC Dance
08.2012 - 05.2018
Owner
Taylor Daycare
05.2006 - 07.2010
Restaurant Floor Manager
Walt Disney World
04.1991 - 03.2001
High School Diploma -
George S. Parker High School
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