Jena Villa
Summary
Highly motivated management team partner with focus on route services and client relations. Known for improving operational efficiency and ensuring exceptional service standards. Emphasizes team collaboration and adaptability to changing demands. Skilled in logistics management and customer engagement.
Overview
14
14
years of professional experience
Work History
Route Service Supervisor
UniFirst
02.2024 - Current
- Enhanced customer satisfaction by addressing and resolving service issues promptly.
- Collaborated with sales team to identify growth opportunities and expand existing customer base.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Identified potential risks within operations, developing contingency plans to minimize disruptions or delays in service delivery.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
Route Service Representative
UniFirst
08.2023 - 02.2024
- Ensured accurate invoicing and billing for all clients, streamlining the payment process.
- Provided exceptional customer service, resolving issues promptly to maintain positive client relationships.
- Managed inventory of products on delivery trucks, ensuring proper stock levels for client needs.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
Store Manager
Attic Salt Fuego Holdings LLC
07.2022 - 07.2023
- Customer engagement through impactful conversation and product knowledge
- Manage sales floor, remain consistently stocked, team members are sales floor aware and zoned and the store atmosphere is reflective of company culture and values.
- Team Development recruiting, hiring and on-boarding potential team members.
- Analyzing employees KPIs, delivering performance reviews, delivering constructive feedback to prompt developmental training as well as conflict resolution.
- Schedule employees to store needs, control payroll hours, process payroll for store employees.
Full-time Assistant Manager
Torrid
09.2018 - 03.2022
- Engaged with customers to effectively build rapport and lasting relationships
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Stayed current on available products, store promotions and customer service policies to better assist with any need
- Maximized performance by monitoring daily activities and mentoring team members. On-boarded new employees with training and new hire documentation.
Hotel Housekeeper/Breakfast Attendant
HOLIDAY INN EXPRESS & SUITES
08.2011 - 10.2011
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
Education
Some College (No Degree) - Graphic Design
The Art Institute of San Diego
San Diego, CASkills
- Retail display management
- Point of sale operation
- Collaboration and teamwork skills
- Route Service and Retail Operations Management
- Staff development, performance coaching
- Payroll administration
- Customer service
- Critical thinking
Timeline
Route Service Supervisor
UniFirst
02.2024 - Current
Route Service Representative
UniFirst
08.2023 - 02.2024
Store Manager
Attic Salt Fuego Holdings LLC
07.2022 - 07.2023
Full-time Assistant Manager
Torrid
09.2018 - 03.2022
Hotel Housekeeper/Breakfast Attendant
HOLIDAY INN EXPRESS & SUITES
08.2011 - 10.2011
Some College (No Degree) - Graphic Design
The Art Institute of San Diego
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