Jena Whitehead
Denton,MD
Summary
Proven track record in enhancing customer satisfaction and team productivity, notably at Target. Excelled in problem-solving and organization, significantly boosting service quality and operational efficiency. Demonstrated exceptional attention to detail and teamwork, achieving positive outcomes in high-pressure environments. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Fullfillment
Target
09.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Sales Associate
Mama J's Flower Patch
06.2018 - 12.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Wedding Assistant Florist
Heather's Floral Expressions
10.2020 - 06.2021
- Participated in pre-wedding meetings with clients where valuable input was provided based on professional expertise.
- Assisted in designing personalized wedding themes and décor concepts for each couple, reflecting their unique preferences and tastes.
- Demonstrated flexibility and adaptability when faced with unexpected challenges or changes during the event planning process, ensuring a successful outcome.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Provided customers with care directions for flower arrangements.
Sales Clerk
Annmarie's A Boutique Experience
12.2019 - 06.2021
- Increased boutique sales by providing excellent customer service and product knowledge.
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Supported visual merchandising efforts by executing creative window displays that captured customer interest while showcasing current product lines effectively.
- Enhanced customer satisfaction with personalized attention, leading to a higher rate of return visits.
- Coordinated special events such as trunk shows or promotions, driving increased foot traffic and revenue generation for the boutique.
- Achieved consistent positive feedback from clients due to exceptional service delivery and problem-solving abilities.
- Assisted customers in finding suitable products, resulting in increased satisfaction and repeat business.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assistant Florist
Blooms & Blessings
12.2019 - 06.2021
- Educated customers on proper plant care techniques, leading to increased trust in our expertise and higher likelihood of return visits.
- Assisted head florist in designing and preparing custom bouquets for weddings, events, and special occasions.
- Managed incoming orders for both walk-in customers and online platforms, ensuring timely completion and delivery of requested products.
- Collaborated with team members to maintain a well-stocked and organized shop environment, ensuring efficiency during high-traffic periods.
- Ensured quality control by properly caring for flowers, plants, and other merchandise according to industry standards.
- Strengthened brand reputation through consistent attention to detail when creating beautiful floral designs that exceeded client expectations.
- Prepared potted plants and bouquets based on customer requirements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
Cafeteria Worker
Taylor High School
09.2019 - 05.2020
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
Education
Bachelor of Science - Business Administration
Indiana University Kokomo
Kokomo, IN12.2024
Skills
- Problem-Solving
- Attention to Detail
- Organization and Time Management
- Customer Service
- Time Management
- Teamwork and Collaboration
Timeline
Fullfillment
Target
09.2021 - Current
Wedding Assistant Florist
Heather's Floral Expressions
10.2020 - 06.2021
Sales Clerk
Annmarie's A Boutique Experience
12.2019 - 06.2021
Assistant Florist
Blooms & Blessings
12.2019 - 06.2021
Cafeteria Worker
Taylor High School
09.2019 - 05.2020
Sales Associate
Mama J's Flower Patch
06.2018 - 12.2019
Bachelor of Science - Business Administration
Indiana University Kokomo