Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jena Wilson

Apison,TN

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Also, experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.

Overview

5
5
years of professional experience

Work History

Server

Champy's
04.2025 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Secretary

JW Painting and Pressure Washing
08.2023 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Server

Malones Steakhouse
11.2024 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server

Wine Down
11.2022 - 11.2024
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Retail Sales Associate

Aerie By American Eagle
10.2021 - 06.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Fast Food Worker

Chick-fil-A
06.2020 - 06.2021
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.

Education

Associate of Science - Sonography

Chattanooga State Community College
Chattanooga, TN
05.2028

High School Diploma -

East Hamilton High School
Ooltewah, TN
05-2028

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash management
  • Guest engagement
  • Professional appearance
  • Maintaining cleanliness standards
  • Customer service
  • Effective organization

Timeline

Server

Champy's
04.2025 - Current

Server

Malones Steakhouse
11.2024 - 04.2025

Secretary

JW Painting and Pressure Washing
08.2023 - Current

Server

Wine Down
11.2022 - 11.2024

Retail Sales Associate

Aerie By American Eagle
10.2021 - 06.2022

Fast Food Worker

Chick-fil-A
06.2020 - 06.2021

Associate of Science - Sonography

Chattanooga State Community College

High School Diploma -

East Hamilton High School

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