JENACA OTTO
Pocatello,ID
Summary
A dependable Coordinator providing excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Investigations Coordinator
Idaho National Laboratory
07.2024 - Current
- Gather information as requested by investigators for workplace concerns and investigation matters such as employee concerns, harassment allegations, work complaints, or other concerns.
- Maintain program procedures in compliance with applicable contract requirements.
- Assist with employee concerns and investigation policy and procedure research for investigators as needed
- Administer the case management software (currently Navex)
- Conduct document searches for relevant investigations.
- Communicate with information custodians for production of records.
- Identify, compile, index, and review for privilege and supply compliant documents, data, electronic items, or records as directed by investigators.
- Help organize and maintain documents related to workplace concerns and investigations.
- Track deadlines for investigation matters.
- Support investigators in the management of case files, ensuring that investigative summaries are prepared and updated, files are securely maintained, and records and documents are collected and organized.
- Prepare regular case status and regular progress reports to management.
- Conduct quality assessments to identify potential compliance and efficiency improvements.
- Ensure compliance through review and concurrence of quality affecting documentation.
- Maintain a base knowledge of laws and regulations related to privacy, ethics, EEO, affirmative action, and human resources.
- Communicate with internal and external customers both verbally and in writing.
- Utilize reasoning skills to analyze necessary information.
- Incorporate new knowledge into existing workplace concerns and investigation practices.
- Utilize expert administrative skills while using common office software, file management, record keeping, and customer service
Emergency Fire and Alarm Dispatcher
Idaho National Laboratory
01.2023 - 07.2024
- Provides uniformity and consistency for handling emergency calls, fire alarm activations and other calls for service through standardized call prioritization and processing
- Receives 911 emergency and non-emergency calls throughout the Idaho National Laboratory, as well as outside of the lab boundaries
- Dispatches INL Fire Department to all medical and fire emergencies within the INL boundaries.
Administrative Assistant
Blackfoot Police Department
08.2018 - 01.2023
- Works flexible hours; night, weekend, and holiday shifts
- Carries out day-to-day duties accurately and efficiently
- Maintains Emergency Medical Dispatch and Emergency Fire Dispatch certifications
- Dispatches appropriate emergency response personnel, such as firefighters and paramedics, to the scene of incidents in a timely manner.
Records Clerk
Blackfoot Police Department
12.2014 - 08.2018
- Establishes and maintains office files; researches and compiles information from such files
- Prepares, documents and maintains evidence, makes arrangements for evidence transportation to laboratory for evaluation
- Maintains long-term files and data in relation to evidence disposal.
911 Emergency Dispatcher
Bingham County Sheriff's Office
10.2012 - 06.2018
- Receives incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service
- Determines response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Education
Certificate - Paralegal Studies
USCI
Fort Collins, CO03.2024
High School Diploma -
Blackfoot High School
Blackfoot, ID05.2009
Skills
- Confidentiality and Data Protection
- Document and File Management
- Office Administration
- Document Preparation
- Administrative Support
- File Organization
- Proofreading
- Legal jargon knowledge
- Effective Multitasking
- Deadline Monitoring
- Navex
- Attention to Detail
Certification
- Emergency Fire Dispatcher
- Emergency Medical Dispatcher
- CPR Certified
- Q Clearance
- Paralegal
References
- Susan Nalley, Former Co-Worker, 208-680-6524, Snalley@binghamid.gov
- Kathy Hall, Former Co-Worker, 208-604-3280, coppurrs@hotmail.com
- Stacy Davies, Former Co-Worker, 530-318-2448, sdavies@binghamid.gov
- Scott L Gay, Former Boss, 208-251-8610
Timeline
Investigations Coordinator
Idaho National Laboratory
07.2024 - Current
Emergency Fire and Alarm Dispatcher
Idaho National Laboratory
01.2023 - 07.2024
Administrative Assistant
Blackfoot Police Department
08.2018 - 01.2023
Records Clerk
Blackfoot Police Department
12.2014 - 08.2018
911 Emergency Dispatcher
Bingham County Sheriff's Office
10.2012 - 06.2018
Certificate - Paralegal Studies
USCI
High School Diploma -
Blackfoot High School
- Emergency Fire Dispatcher
- Emergency Medical Dispatcher
- CPR Certified
- Q Clearance
- Paralegal
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