Jenacie Perdue
Buckeye,AZ
Summary
Dynamic and results-oriented professional with proven expertise in fast-paced environments, notably at Tailgaters. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving abilities and strong organization skills. Achieved significant improvements in service efficiency and cleanliness standards, contributing to a positive team environment and superior guest relations.
Overview
2
2
years of professional experience
Work History
Expo Runner
Tailgaters
Buckeye, Arizona
03.2024 - Current
- Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Demonstrated adaptability by quickly adjusting to changes in menu items or special requests from guests.
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
- Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
- Communicated food orders to chefs to execute priorities and special requests.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Provided support to multiple stations within the kitchen when needed, demonstrating flexibility and teamwork among colleagues.
- Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Checkout Advocate
Target
Goodyear, Arizona
10.2022 - 05.2024
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Handled returns and exchanges in a professional manner, adhering to store policies.
- Assisted customers with bagging items, displaying excellent customer service skills.
- Streamlined checkout procedures for quicker transaction times and reduced wait periods.
- Consistently met or exceeded performance metrics related to transaction speed and accuracy rates while maintaining a friendly demeanor towards customers.
- Resolved customer complaints diplomatically, ensuring all parties were satisfied with the outcome.
- Mentored new employees on checkout procedures and best practices for effective customer interactions.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Tonopah Valley High School
Tonopah, AZ05-2024
Skills
- Quick learner
- Strong organization
- Cleanliness standards
- Food presentation
- Guest relations
- Table bussing
- Food running
- Service prioritization
- Time management abilities
- Staff training
- Cash register operation
- Ticket processing
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Clear communication
Timeline
Expo Runner
Tailgaters
03.2024 - Current
Checkout Advocate
Target
10.2022 - 05.2024
High School Diploma -
Tonopah Valley High School