Hi, I’m
Jenae Alt
Bottle service
Los Angeles,CA
Summary
Bubbly Bottle Service Waitress well-versed in interacting with customers and taking orders, providing bills and collecting payments and clearing and cleaning tables. Energetic and vivacious individual with years of experience serving food items and alcoholic beverages to nightclub and bar patrons. In-depth knowledge of wine, beer and liquor brands and cocktail recipes. Proactive Assistant Branch Manager with great financial product expertise and passion for customer service. Commended for going above and beyond to exceed corporate goals demonstrated over years of financial industry expertise. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Focused on supporting business management with developing and implementing successful operational and service policies. Well-versed in the service industry practices, standards and regulations. Solid financial acumen, operations experience and natural leadership talents. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate!
Overview
17
years of professional experience
Work History
Dime Industries
Sales and Events Marketing Manager
03.2020 - Current
Job overview
- Increased sales revenue by developing and implementing strategic marketing plans for events and promotions.
- Enhanced brand awareness through managing and executing high-impact, targeted marketing campaigns.
- Drove customer acquisition with effective lead generation strategies and targeted outreach efforts.
- Streamlined event planning processes, reducing time spent on logistical tasks while maintaining a high level of quality control.
- Strengthened relationships with key clients, securing repeat business and fostering ongoing partnerships.
- Optimized sales team performance through regular coaching sessions, goal-setting exercises, and performance reviews.
- Collaborated with internal teams to develop cohesive marketing messages that resonated with target audiences.
- Secured sponsorships and negotiated contracts to support the financial success of each event.
- Leveraged social media platforms to increase visibility, drive engagement, and generate leads for upcoming events.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Roadhouse
Waitress
03.2019 - 03.2020
Job overview
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
Beauty Bartenders
Bottle Service Girl
03.2015 - 09.2018
Job overview
- Enhanced customer satisfaction by attentively taking orders and promptly serving drinks.
- Ensured a memorable guest experience by providing personalized service and making drink recommendations.
- Increased repeat clientele by building rapport with customers and remembering their preferences.
- Managed high-volume nights efficiently, multitasking between seating guests, serving drinks, and processing payments.
- Boosted sales through upselling premium bottles and promoting special events to guests.
- Maintained an up-to-date knowledge of current bottle inventory, pricing, and menu offerings for accurate service delivery.
- Handled cash transactions accurately, balancing nightly sales reports and ensuring secure storage of funds.
- Assisted management in planning and executing private parties or VIP events for enhanced guest experiences.
- Achieved seamless communication with bartenders to coordinate drink preparation according to individual customer specifications.
- Navigated high-stress situations calmly during peak hours, ensuring that all guests received prompt attention regardless of crowd size.
- Increased sales significantly by upselling higher-end products to customers.
Playboy Enterprises
Bottle Service
09.2007 - 12.2009
Job overview
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Maintained a clean and organized table area for optimal customer satisfaction.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Provided personalized recommendations based on customer preferences, resulting in increased sales and repeat business.
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
- Provided excellent communication and conflict resolution skills when dealing with dissatisfied customers, ultimately preserving the venue''s reputation.
- Upheld strict inventory control measures, minimizing loss or damage of expensive products.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
Education
Waitress AcademyFlorida City, FL
from Restaurants
07.2017
Chic CosmetologyGrand Rapids
Degree In Cosmetology from Hairstyling
04.2000
Cedar Springs High SchoolCedar Springs, MI
Ged
06.1995
Skills
- Social Media Marketing
- Marketing campaigns
- Trade show representation
- Order Management
- Order Accuracy
- Customer Service
- Dining area maintenance
- Food inspection
- Safe Food Handling
- Menu Recommendations
- Guest Relations Management
- High-volume dining
- Point of sale operation
- Reservation Management
- Food Production
- Professional Appearance
- Sales expertise
- VIP support
- Ordering Procedures
- Wine Knowledge
- Relationship Management
- Banquet Coordination
- Cash Handling
- Food and beverage pairings
- Beverage Preparation
- Food presentation
- Wine pairing
- Menu presentation
- Payment Processing
- Upselling techniques
- Table setting knowledge
- Service prioritization
- Wine service
- Order Taking
- Food Running
- Tableside Service
- Guest Relations
- Special Event Coordination
- Hospitality service expertise
- Fine Dining
- Table Bussing
- Reservations Management
- Problem-Solving
- Food and Beverage Service
Additional Information
Personal references
Macy Chanell. +1 (830) 456-7335
Misha Crosby +1 (310) 717-9973
Lucas Altschwager (424) 355-5844
Brittany santoro +1 (404) 390-5966
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales and Events Marketing Manager
Dime Industries
03.2020 - Current
Waitress
Roadhouse
03.2019 - 03.2020
Bottle Service Girl
Beauty Bartenders
03.2015 - 09.2018
Bottle Service
Playboy Enterprises
09.2007 - 12.2009
Waitress Academy
from Restaurants
Chic Cosmetology
Degree In Cosmetology from Hairstyling
Cedar Springs High School
Ged
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