Summary
Overview
Work History
Education
Skills
Timeline
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Jenae Broman

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

8
8
years of professional experience

Work History

Senior Customer Specialist

Walser Automotive Group
07.2019 - 11.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Prepared purchased vehicles and completed final delivery checks.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Awarded with the "Walser Award of Excellence" 5 times for exceeding company sales standards.
  • Maintained a 50% VSC percentage for over 1 year, with a $1,200 PVR averaging over 20% in all other upsell products with a PPD percentage of 2.6 for the past 6 months.

Server

Hard Rock Cafe
03.2018 - 07.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Retail Sales Associate

Hard Rock Cafe
07.2017 - 07.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Server

Cowboy Jacks
03.2017 - 07.2018
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

Prestige Beauty Advisor

Bare Essentials Beauty
11.2017 - 05.2018
  • Taught customers how to apply makeup and recommended optimal products.
  • Maintained in-depth knowledge of company brand to best serve customers and drive sales.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Completed timely and accurate resets based on seasonal demands and special promotional requirements.

Server/ Bartender

Uptown Tavern
03.2016 - 10.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

Minneapolis Community And Technical College
Minneapolis, MN

Skills

  • Industry knowledge
  • Attention to detail
  • Customer satisfaction measurement
  • Problem-solving abilities
  • Active listening
  • Brand representation
  • Task prioritization
  • Sales expertise
  • Upselling techniques
  • Product knowledge
  • Data analysis
  • CRM software expertise

Timeline

Senior Customer Specialist

Walser Automotive Group
07.2019 - 11.2023

Server

Hard Rock Cafe
03.2018 - 07.2019

Prestige Beauty Advisor

Bare Essentials Beauty
11.2017 - 05.2018

Retail Sales Associate

Hard Rock Cafe
07.2017 - 07.2019

Server

Cowboy Jacks
03.2017 - 07.2018

Server/ Bartender

Uptown Tavern
03.2016 - 10.2017

Minneapolis Community And Technical College

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Jenae Broman