Jenae Dubois
Charlotte,NC
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
4
4
years of professional experience
Work History
3rd Shift Manager
Sunshine Cleaning Systems Inc.
10.2024 - Current
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
Zone Manager
Paradies Lagardere
05.2023 - 10.2024
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Restocked shelves and organized displays in alignment with merchandising standards.
Business Development Representative
United Rentals
05.2023 - 04.2024
- Qualify and quantify the needs of our existing customer base by utilizing CRM program, SalesForce.com, and persuasive selling techniques Process rental quotations, reservations, and contracts in compliance with the company policies by calling on the assigned Book of Business
- Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental Revenue Growth for assigned Book of Business Communicate to a customer any terms/conditions applying to a request
- Validate and Collect primary decision maker's contact information and customer needs for use on future sales and marketing campaign Identify and qualify an equipment request to ensure it will suite the customer's requirements
- Recover declining & dormant customers via our sales tools and comprehensive United Rentals value proposition Coordinate with all inside and outside branch staff to ensure customer satisfaction
- Support & learn about branch operations
- Learn accurate use of United Rentals' IT systems for quotes, rental, sales, reservations, territory management
- Coordinate with all branch departments to ensure customer satisfaction; and communicate field issues to branch personnel
- Negotiate prices on equipment rentals and sales in accordance with pricing policies and procedures
Customer Service Ambassador
Coca Cola Bottling Co Consolidated
06.2021 - 05.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Researched and corrected customer concerns to promote company loyalty.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
Education
High School Diploma -
Hawthorne Highschool
Charlotte, NC06.2009
Skills
- Service Improvement Analysis
- Decision Making
- Logistics and Supply Chain
- Software Worker Supervision
- Materials Monitoring
- Verbal and Written Communication
- Work Planning and Prioritization
- Relationship Building
- Complex Problem Solving
- Workforce Management
- Customer Service
- Customer service focus
- Employee engagement
- Staff training and development
- Workplace safety
Timeline
3rd Shift Manager
Sunshine Cleaning Systems Inc.
10.2024 - Current
Zone Manager
Paradies Lagardere
05.2023 - 10.2024
Business Development Representative
United Rentals
05.2023 - 04.2024
Customer Service Ambassador
Coca Cola Bottling Co Consolidated
06.2021 - 05.2023
High School Diploma -
Hawthorne Highschool
Similar Profiles
Emely BarrosEmely Barros
Cleaner at Sunshine Cleaning Systems Inc.Cleaner at Sunshine Cleaning Systems Inc.
Anislen RodriguezAnislen Rodriguez
Supervisor at Sunshine Cleaning Systems Inc.Supervisor at Sunshine Cleaning Systems Inc.
Debra HavernDebra Havern
Cleaner at Sunshine Cleaning Systems Inc.Cleaner at Sunshine Cleaning Systems Inc.
Anthony GibsonAnthony Gibson
Painter, Maintenance at Wallace &Green Residential PaintingPainter, Maintenance at Wallace &Green Residential Painting
Jonathan EdouardJonathan Edouard
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services