Jenae Ferris
Tampa,FL
Summary
Personable customer service representative committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Sandals Resort Antigua
08.2023 - 02.2024
- Provided daily supervision of spa staff to ensure efficient operations and customer satisfaction.
- Ensured compliance with safety regulations and maintained a safe, clean working environment.
- Conducted monthly meetings with staff to discuss operational strategies and updates.
- Interacted directly with customers to provide excellent service and address any complaints or concerns.
- Implemented innovative marketing initiatives to increase customer base and revenue growth.
Collection Specialist
J.P. Morgan
04.2022 - 05.2023
- Pay close attention to debtor concerns and explanations of overdue balances to understand their position and set a mutually agreed-upon plan forward
- Follow up with debtors to help proactively address and avoid further repayment challenges
- Address and resolve bill disputes from consumers
- Maintained high efficiency in a fast-paced call center setting
- Enter and update available data on debtors' contact information
- Ranked #3 on a 35-member team for phone call efficiency.
Customer service
Maximus
10.2020 - 04.2022
- Maintained in-depth knowledge of Health Insurance to assist customers quickly
- Communicate with diverse clients, build rapport and long-term relationships, and achieve customer satisfaction
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Met and exceeded productivity targets by handling every interaction with topnotch customer service
- Delivered a fast friendly and knowledgeable service for routine questions and service complaints
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Cashier
McDonalds
07.2019 - 12.2019
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests
- Maintain order accuracy and timely fulfillment for to-go orders
- Manage checkout area during peak sales seasons
- Greet customers and assist them as needed
- Maintain top ratings from management.
Education
High School Diploma -
Charlotte Amalie High School
USVI06-2019
Associate of Arts - Business Management
Antigua State College
Antigua 09-2017
Skills
- Account changes
- Word Processing
- Reservations Management
- Cash control
- Consultative Sales
- Paperwork Processing
- Data Collection
- Information Security
- Inbound and Outbound Calling
- Problem-solving abilities
- Staff Training
- Software Development
- Language Profeciency
- Software Expertise
Accomplishments
- Employee of the month awards
- Best performer
- Leadership awards
Affiliations
- Volunteer awards
- Service awards
- Cultural awards
References
References available upon request.
Timeline
Front Desk Supervisor
Sandals Resort Antigua
08.2023 - 02.2024
Collection Specialist
J.P. Morgan
04.2022 - 05.2023
Customer service
Maximus
10.2020 - 04.2022
Cashier
McDonalds
07.2019 - 12.2019
High School Diploma -
Charlotte Amalie High School
Associate of Arts - Business Management
Antigua State College