Jenae Galvan
Arlington,Texas
Summary
Adept at enhancing product quality and customer satisfaction, my tenure at HelloFresh honed my skills in quality control and effective communication. Leveraging visual inspection techniques and a keen eye for detail, I improved compliance rates by 30%. My mentorship of new auditors underscores my commitment to excellence and team development.
Overview
5
5
years of professional experience
Work History
Quality Control Inspector
Poly America
12.2023 - 05.2024
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Quality Control Inspector
Smith's Interconnect
09.2023 - 01.2024
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
Customer Service Representative
Coop
12.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Quality Auditor
HelloFresh
03.2020 - 03.2023
- Audited activities of workers on production lines and shipping and receiving.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
- Improved overall customer satisfaction by ensuring that all products met established quality standards.
- Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Educated and oriented employees to improve compliance with quality control protocols.
- Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
- Reviewed and resolved issues raised during release of API, Safety Assessment or clinical supply lots for conformance to appropriate regulatory requirements.
Customer Service Representative
Coop
12.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Sykes Asia/ Capitol One / Walmart E Commerce
03.2019 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Arts - Diagnostic Medical Sonography
Tarrant County College District
Fort Worth, TX12.2025
No Degree - Supply Chain Management
Open University of The Netherlands
Maastricht ,Netherlands06.2008
High School Diploma -
Bernadino Heights High
South Africa, CT11.2004
Skills
- Quality Control
- Visual Inspection
- Product Inspection
- Visual inspections
- Quality processes
- Safety Procedures
- Measurement techniques
- Training and mentorship
Timeline
Quality Control Inspector
Poly America
12.2023 - 05.2024
Quality Control Inspector
Smith's Interconnect
09.2023 - 01.2024
Customer Service Representative
Coop
12.2022 - 03.2023
Customer Service Representative
Coop
12.2021 - 03.2022
Quality Auditor
HelloFresh
03.2020 - 03.2023
Customer Service Representative
Sykes Asia/ Capitol One / Walmart E Commerce
03.2019 - 09.2019
Associate of Arts - Diagnostic Medical Sonography
Tarrant County College District
No Degree - Supply Chain Management
Open University of The Netherlands
High School Diploma -
Bernadino Heights High
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