Jenae Galvan
Arlington,Texas
Summary
Adept at enhancing product quality and customer satisfaction, my tenure at HelloFresh honed my skills in quality control and effective communication. Leveraging visual inspection techniques and a keen eye for detail, I improved compliance rates by 30%. My mentorship of new auditors underscores my commitment to excellence and team development.
Overview
5
5
years of professional experience
Work History
Quality Control Inspector
Poly America
12.2023 - 05.2024
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Quality Control Inspector
Smith's Interconnect
09.2023 - 01.2024
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
Customer Service Representative
Coop
12.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Quality Auditor
HelloFresh
03.2020 - 03.2023
- Audited activities of workers on production lines and shipping and receiving.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
- Improved overall customer satisfaction by ensuring that all products met established quality standards.
- Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Educated and oriented employees to improve compliance with quality control protocols.
- Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
- Reviewed and resolved issues raised during release of API, Safety Assessment or clinical supply lots for conformance to appropriate regulatory requirements.
Customer Service Representative
Coop
12.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Sykes Asia/ Capitol One / Walmart E Commerce
03.2019 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Arts - Diagnostic Medical Sonography
Tarrant County College District
Fort Worth, TX12.2025
No Degree - Supply Chain Management
Open University of The Netherlands
Maastricht ,Netherlands06.2008
High School Diploma -
Bernadino Heights High
South Africa, CT11.2004
Skills
- Quality Control
- Visual Inspection
- Product Inspection
- Visual inspections
- Quality processes
- Safety Procedures
- Measurement techniques
- Training and mentorship
Timeline
Quality Control Inspector
Poly America
12.2023 - 05.2024
Quality Control Inspector
Smith's Interconnect
09.2023 - 01.2024
Customer Service Representative
Coop
12.2022 - 03.2023
Customer Service Representative
Coop
12.2021 - 03.2022
Quality Auditor
HelloFresh
03.2020 - 03.2023
Customer Service Representative
Sykes Asia/ Capitol One / Walmart E Commerce
03.2019 - 09.2019
Associate of Arts - Diagnostic Medical Sonography
Tarrant County College District
No Degree - Supply Chain Management
Open University of The Netherlands
High School Diploma -
Bernadino Heights High
Similar Profiles
Iliana EnamoradoIliana Enamorado
Forklift Operator at Poly AmericaForklift Operator at Poly America
Selvin GuerraSelvin Guerra
Quality Control Lead Assistant at Poly AmericaQuality Control Lead Assistant at Poly America
LaTegra McGowanLaTegra McGowan
Package Handler at Poly AmericaPackage Handler at Poly America
Noah WilkesNoah Wilkes
Dirt Bike and 4 wheels Repairs at Dirt Bike and 4 Wheel Repairs in My GarageDirt Bike and 4 wheels Repairs at Dirt Bike and 4 Wheel Repairs in My Garage
JULIE HALLJULIE HALL
Community Planning & Development Specialist at Department of Housing and Urban DevelopmentCommunity Planning & Development Specialist at Department of Housing and Urban Development