Surpassed individual KPI goals by driving 2M in revenue consistently achieving strong sales results, and delivering an elevated client experience.
Built and nurtured long-term client relationships through personalized outreach, styling advice, and thoughtful follow-ups, acting as a trusted fashion advisor with insight into luxury trends and wardrobe solutions.
Leveraged CRM tools to capture meaningful client data, enhancing loyalty, and driving long-term growth.
Supported team success by upholding the Gucci selling ceremony and visual merchandising standards to ensure brand consistency.
Maintained an organized and efficient stockroom to maximize product accessibility and inventory accuracy.
Assisted with shipping, receiving, and transfers, ensuring a smooth operational flow.
Fostered a collaborative team culture by sharing product knowledge, promoting open communication, and mentoring peers.
Leveraged consignment partnerships and personalized styling services to expand client access to exclusive luxury pieces, and enhance brand loyalty.
Sales Professional
Ralph Lauren
03.2022 - 10.2022
Proactively engaged in cross selling with all Departments such has Women's, Mens, Kids & Babies, Home Goods, Vintage Jewelry.
Maintain and develop client relationships through an individual approach. Kept a detailed sales binder to log all clients.
Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
Generated over $125,000 my first month exceeding expectations and earning Top Sales Professional and Employee Of The Month.
Welcome and serve the customer providing an excellent in store and online experience at all times.
Ensure to be up to date knowing fashion trends and competitors.
Senior Sales Advisor
Aritzia
01.2019 - 10.2021
Promoted after demonstrating ability to expand customers clientele by 20% through various sales.
Worked on a team with 50 other sales associate to boost sales goals, conversion, and units per transactions through constant communication and celebrating accomplishments.
Maintained database of new clients and referrals through Excel spreadsheets, and kept a detailed sales log on new members.
Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
Generated over 1.3 million dollars in new sales revenue, exceeding expectations and earning Top Sales Advisor in 2019.
Created department setup and aesthetic displays while organizing and maintaining planogram integrity.
Sales Advisor
Aritzia
08.2018 - 01.2019
Maintained floor stocking levels,increasing overall store efficiency and service rates.
Generated over $300,00 during Q4 in new sales revenue, exceeding expectation and earning #1 Top Sales Advisor in the US 2018.
Executed a number of supervisory tasks such as upselling traditionally hard to sell products by providing extensive product knowledge.
Provided customer service through problem resolution and the development of sales and marketing.
Senior Stylist/ Beauty Specialist
Free People
10.2016 - 08.2018
Happily guided customers through the process of successfully finding their ideal styles.
Greeted and assisted on the sales floor, ensuring exemplary customer service by delivering the ultimate experience.
Gave knowledge to clients on beauty and gave step by step instructions 2-3 clients per day.
Handled about 50 pack and ship orders daily.
Operated and performed sales support function related to POS procedure.