Jenae Gordon
Brooklyn
Overview
9
9
years of professional experience
Work History
Client Advisor
Gucci
New York
03.2023 - Current
- Surpassed individual KPI goals by driving 2M in revenue consistently achieving strong sales results, and delivering an elevated client experience.
- Built and nurtured long-term client relationships through personalized outreach, styling advice, and thoughtful follow-ups, acting as a trusted fashion advisor with insight into luxury trends and wardrobe solutions.
- Leveraged CRM tools to capture meaningful client data, enhancing loyalty, and driving long-term growth.
- Supported team success by upholding the Gucci selling ceremony and visual merchandising standards to ensure brand consistency.
- Maintained an organized and efficient stockroom to maximize product accessibility and inventory accuracy.
- Assisted with shipping, receiving, and transfers, ensuring a smooth operational flow.
- Fostered a collaborative team culture by sharing product knowledge, promoting open communication, and mentoring peers.
- Leveraged consignment partnerships and personalized styling services to expand client access to exclusive luxury pieces, and enhance brand loyalty.
Sales Professional
Ralph Lauren
03.2022 - 10.2022
- Proactively engaged in cross selling with all Departments such has Women's, Mens, Kids & Babies, Home Goods, Vintage Jewelry.
- Maintain and develop client relationships through an individual approach. Kept a detailed sales binder to log all clients.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Generated over $125,000 my first month exceeding expectations and earning Top Sales Professional and Employee Of The Month.
- Welcome and serve the customer providing an excellent in store and online experience at all times.
- Ensure to be up to date knowing fashion trends and competitors.
Senior Sales Advisor
Aritzia
01.2019 - 10.2021
- Promoted after demonstrating ability to expand customers clientele by 20% through various sales.
- Worked on a team with 50 other sales associate to boost sales goals, conversion, and units per transactions through constant communication and celebrating accomplishments.
- Maintained database of new clients and referrals through Excel spreadsheets, and kept a detailed sales log on new members.
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Generated over 1.3 million dollars in new sales revenue, exceeding expectations and earning Top Sales Advisor in 2019.
- Created department setup and aesthetic displays while organizing and maintaining planogram integrity.
Sales Advisor
Aritzia
08.2018 - 01.2019
- Maintained floor stocking levels,increasing overall store efficiency and service rates.
- Generated over $300,00 during Q4 in new sales revenue, exceeding expectation and earning #1 Top Sales Advisor in the US 2018.
- Executed a number of supervisory tasks such as upselling traditionally hard to sell products by providing extensive product knowledge.
- Provided customer service through problem resolution and the development of sales and marketing.
Senior Stylist/ Beauty Specialist
Free People
10.2016 - 08.2018
- Happily guided customers through the process of successfully finding their ideal styles.
- Greeted and assisted on the sales floor, ensuring exemplary customer service by delivering the ultimate experience.
- Gave knowledge to clients on beauty and gave step by step instructions 2-3 clients per day.
- Handled about 50 pack and ship orders daily.
- Operated and performed sales support function related to POS procedure.
Skills
- Client relationship management
- Sales forecasting
- Visual merchandising
- CRM software usage
- Fashion trend analysis
- Cross-selling techniques
Timeline
Client Advisor
Gucci
03.2023 - Current
Sales Professional
Ralph Lauren
03.2022 - 10.2022
Senior Sales Advisor
Aritzia
01.2019 - 10.2021
Sales Advisor
Aritzia
08.2018 - 01.2019
Senior Stylist/ Beauty Specialist
Free People
10.2016 - 08.2018
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