Overview
Work History
Skills
Timeline
Generic

Jenae Gordon

Brooklyn

Overview

9
9
years of professional experience

Work History

Client Advisor

Gucci
New York
03.2023 - Current
  • Surpassed individual KPI goals by driving 2M in revenue consistently achieving strong sales results, and delivering an elevated client experience.
  • Built and nurtured long-term client relationships through personalized outreach, styling advice, and thoughtful follow-ups, acting as a trusted fashion advisor with insight into luxury trends and wardrobe solutions.
  • Leveraged CRM tools to capture meaningful client data, enhancing loyalty, and driving long-term growth.
  • Supported team success by upholding the Gucci selling ceremony and visual merchandising standards to ensure brand consistency.
  • Maintained an organized and efficient stockroom to maximize product accessibility and inventory accuracy.
  • Assisted with shipping, receiving, and transfers, ensuring a smooth operational flow.
  • Fostered a collaborative team culture by sharing product knowledge, promoting open communication, and mentoring peers.
  • Leveraged consignment partnerships and personalized styling services to expand client access to exclusive luxury pieces, and enhance brand loyalty.

Sales Professional

Ralph Lauren
03.2022 - 10.2022
  • Proactively engaged in cross selling with all Departments such has Women's, Mens, Kids & Babies, Home Goods, Vintage Jewelry.
  • Maintain and develop client relationships through an individual approach. Kept a detailed sales binder to log all clients.
  • Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
  • Generated over $125,000 my first month exceeding expectations and earning Top Sales Professional and Employee Of The Month.
  • Welcome and serve the customer providing an excellent in store and online experience at all times.
  • Ensure to be up to date knowing fashion trends and competitors.

Senior Sales Advisor

Aritzia
01.2019 - 10.2021
  • Promoted after demonstrating ability to expand customers clientele by 20% through various sales.
  • Worked on a team with 50 other sales associate to boost sales goals, conversion, and units per transactions through constant communication and celebrating accomplishments.
  • Maintained database of new clients and referrals through Excel spreadsheets, and kept a detailed sales log on new members.
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
  • Generated over 1.3 million dollars in new sales revenue, exceeding expectations and earning Top Sales Advisor in 2019.
  • Created department setup and aesthetic displays while organizing and maintaining planogram integrity.

Sales Advisor

Aritzia
08.2018 - 01.2019
  • Maintained floor stocking levels,increasing overall store efficiency and service rates.
  • Generated over $300,00 during Q4 in new sales revenue, exceeding expectation and earning #1 Top Sales Advisor in the US 2018.
  • Executed a number of supervisory tasks such as upselling traditionally hard to sell products by providing extensive product knowledge.
  • Provided customer service through problem resolution and the development of sales and marketing.

Senior Stylist/ Beauty Specialist

Free People
10.2016 - 08.2018
  • Happily guided customers through the process of successfully finding their ideal styles.
  • Greeted and assisted on the sales floor, ensuring exemplary customer service by delivering the ultimate experience.
  • Gave knowledge to clients on beauty and gave step by step instructions 2-3 clients per day.
  • Handled about 50 pack and ship orders daily.
  • Operated and performed sales support function related to POS procedure.

Skills

  • Client relationship management
  • Sales forecasting
  • Visual merchandising
  • CRM software usage
  • Fashion trend analysis
  • Cross-selling techniques

Timeline

Client Advisor

Gucci
03.2023 - Current

Sales Professional

Ralph Lauren
03.2022 - 10.2022

Senior Sales Advisor

Aritzia
01.2019 - 10.2021

Sales Advisor

Aritzia
08.2018 - 01.2019

Senior Stylist/ Beauty Specialist

Free People
10.2016 - 08.2018
Jenae Gordon