Jenae Monique
Los Angeles,CA
Summary
Dedicated and results-driven professional with over 22 years of diverse experience spanning various industries, offering an established history of success in sales, marketing, event coordination, operations management, client engagement, and program management. A proven leader with a track record of achieving and cultivating positive client relationships, enhancing customer/client satisfaction, and driving business growth. Possesses exceptional organizational and multitasking abilities, coupled with strong analytical and problem-solving skills. Adept at managing cross-functional teams and driving successful business outcomes.
Overview
19
19
years of professional experience
Work History
Program/Customer Relationship Manager
Supply Chain And Distribution
12.2014 - Current
- Exceptional Account Support: Delivering outstanding account support, fostering robust and positive relationships with customer partners and vendors.
- Effective Communication: Demonstrating proficiency as the central point of contact for account service inquiries, project requests, and conflict resolution.
- Cross-Functional Collaboration: Collaborating seamlessly with cross-functional teams to ensure the delivery of exceptional service to customer partners.
- Operational Innovation: Implementing innovative operational techniques and policies to enhance organizational efficiency and elevate customer satisfaction.
- Record Management: Documenting and maintaining accurate records of customer feedback and specific needs, enhancing the ability to provide tailored services.
- Project and Program Management: Managing and executing projects and programs, ensuring on-time delivery to customer partners.
- Subject Matter Expertise (SME): Overseeing all aspects of the 3PL Program, including operation, coordination, and support of daily functions involving receiving, shipping, production, quality control, and account relations with vendors.
Regional Operations Manager
Marketing And Event Coordination
12.2009 - 12.2013
- Personnel Management: Led comprehensive personnel management, overseeing recruitment, training, scheduling, and supervision of event staff across California and Nevada regions.
- Vendor and Customer Relationship Management: Drove vendor and customer relationship management through the orchestration of product promotions and the delivery of exceptional marketing support.
- Operational Conflict Resolution: Effectively resolved daily operational conflicts across multiple regions, ensuring streamlined processes and optimal performance.
- Client Collaboration: Collaborated closely with clients to coordinate events as part of the marketing strategy and execution.
- Event Planning and Execution: Led the planning and execution of events to enhance brand visibility, engage target audiences, and achieve strategic marketing objectives.
- Administrative Support: Served as a personal assistant to the company owner, managing critical administrative tasks and ensuring smooth operations
Planning Production Manager/Head Scheduler
Non-Profit Organization
12.2005 - 12.2007
- Strategic Event Coordination: Collaborated seamlessly with cross-functional teams to strategically plan, execute, and optimize high-impact blood drive events. Contributed to the successful execution of events in two of the region's largest and most critical districts. Developed and executed strategic plans for blood drive events, optimizing logistics, volunteer coordination, and resource allocation.
- Meticulous Nursing Staff Scheduling: Demonstrated meticulousness in scheduling nursing staff via phone and email, adhering to contractual obligations while ensuring optimal coverage. Implemented a strategic scheduling system resulting in a 15% reduction in scheduling conflicts.
- Comprehensive Record Management: Maintained and managed detailed nurse's mileage audit sheets, ensuring accurate record-keeping and compliance with organizational policies. Upheld stringent standards for accountability, contributing to a 98% accuracy rate in mileage audits.
- Proactive Conflict Resolution: On the day of events, served as a critical point of contact for conflict resolution and troubleshooting. Implemented proactive measures that resulted in a 20% reduction in event-day issues, ensuring smooth and successful blood drive operations.
Internet Sales Manager
GMC Automotive Dealer
03.2005 - 10.2005
- Holistic Management of Internet Sales Department: Orchestrated complete management of the Internet Sales Department, demonstrating a keen understanding of the digital landscape and its impact on automotive sales.
- Multi-Channel Communication: Engaged potential customers through diverse communication channels, including email, text messaging, and phone interactions. Effectively utilized these platforms to build relationships and facilitate the sales process.
- Strategic Marketing Promotions: Formulated and executed targeted marketing promotions, resulting in a noteworthy increase in sales and heightened dealer exposure via the internet. Achieved a 15% growth in online sales during the tenure.
- Sales Department Coordination: Coordinated salaries and commissions for the sales department, demonstrating an adeptness in incentivizing the sales team. This initiative led to a 10% increase in sales team motivation and performance.
- Training and Development: Played a key role in training and developing the sales team, resulting in enhanced product knowledge and a 10% improvement in overall sales.
- Customer Feedback Integration: Integrated customer feedback into sales strategies, leading to a 15% improvement in customer satisfaction and loyalty.
Education
Business Management
Mt. San Antonio College
Walnut, CAHigh School Diploma -
Bishop Amat High School
La Puente06.2001
Skills
Client Engagement and Relationship Building
Business Development
Problem Solving and decision making
Time Management
Analytical Skills
Communication
Process Improvement
Detail Orientation
Cross-Functional Collaboration
Event Coordination
Timeline
Program/Customer Relationship Manager
Supply Chain And Distribution
12.2014 - Current
Regional Operations Manager
Marketing And Event Coordination
12.2009 - 12.2013
Planning Production Manager/Head Scheduler
Non-Profit Organization
12.2005 - 12.2007
Internet Sales Manager
GMC Automotive Dealer
03.2005 - 10.2005
Business Management
Mt. San Antonio College
High School Diploma -
Bishop Amat High School
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