JENAE' NANLAL
Irving,TX
Summary
Currently seeking a FT/PT Customer Service Specialist, Customer Care Specialist, Front Desk Receptionist or Youth Care Coordinator role.
Creative Customer Service professional driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Outgoing child attendant with experience caring for children while providing encouragement and kindness. Guiding playtime, story activities, and teaching rules. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Specialty Sales Associate
Hudson Group Co.-Dallas Lovefield
03.2017 - 04.2024
- Supported with maintenance in outlook of store, and set up for promotions. Assisted with inventory of back stock, and processed orders.
- Identified prospect needs and developed appropriate responses along with information on suitable products.
- Maintained routine communication and assess overall satisfaction, resolve complaints, and promote new offerings.
- Incorporated story time for children and adults in toy store.
- Won two pairs of Maui Jim sunglasses, and one Kate Spade Accessory for being top seller during ongoing contests (50 to 100 pairs).
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate Specialist
Lane Bryant
04.2015 - 04.2017
- Answered customer inquiries regarding sizing, accessories and proper care for merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Organized product deliveries to meet by certain deadline.
- Assisted with inventory of back stock, and processed orders from Lane Bryant website portal.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales by 10%, and won prize for 2 to 4 newly enrolled Lane Bryant Card holder applications.
- Had several customers called to show appreciation them for helping out.
- Handled up to 20 phone inquiries on apparel, accessories, orders, and other store related questions.
Seasonal Team Member
See's Candies
11.2015 - 02.2016
- Prepared snack packs, sample boxes, and pre-packaged candy for sale
- Assisted customers with their purchases based on their needs
- Labeled, stocked, and organized packages of chocolate based on pull date
- Assisted customers with their purchases by offering relevant products and services
- Provided positive first impressions to welcome existing, new and potential customers with candy samples.
Student Orientation Leader
North Lake College-Blazer Orientation
08.2014 - 03.2015
- Developed engaging and informative scripts, guiding tour members through attractions.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Informed tour members of safety risks associated with attractions.
- Coordinated and led group campus tours of up to 200 students and parents.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Assisted with transition to college life by providing one-on-one support.
Temp Bookseller
North Lake College-Follett Bookstore
01.2015 - 02.2015
- Helped customers on sales floor based on need and inquiries.
- Assisted students with textbook rental opportunities.
- Answered inquiries in reference to special orders via Follett Bookstore portal or other related items (via phone or in person).
- Maintained well-stocked inventory of books, food & beverages, apparel & accessories, supplies, and literary merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Child Attendant
Body N Spirit Athletic Club
02.2005 - 08.2005
- Assisted in potty training and other daily hygiene activities to support child development.
- Encouraged children to develop healthy social and emotional skills.
- Facilitated learning through creative play, counting and story-time activities for successful child outcomes.
- Monitored children's activities to verify safety and wellbeing.
- Provided support and guidance to children in conflict resolution.
- Responded to inquiries from parents and guardians.
- Sanitized items and frequently touched surfaces to prevent spreading of germs.
Education
Fine/Studio Art, Some College - Fine Arts
05.2027
- Received an award in Student Leadership Institute (SLI) for three & five-star membership requirement 2012-2013.
- Digital photograph "How I See Wonderland" published in Duck Soup Magazine fall 2013.
- Completed Student Leadership levels 1 & 2, and received an award and sash for recognition in 2018.
- Me, Myself & I" Self Portrait painting published in Duck Soup Magazine fall 2014.
- Clubs: Anime, Art, Student Leadership Institute.
High School Diploma -
06.2008
- Clubs: Anime and Art
Skills
- Product Promotion and Upselling
- Cash drawer balancing on POS terminals
- MS Outlook, Word and PowerPoint
- Attention to Detail and Multitasking
- Relationship Building with Enthusiasm
- Verbal and Written Communication
- Effective Collaboration and Onboarding
- Training new employees
- Active Listening
- Child Supervision
- Personal Hygiene Assistance
- Age-Appropriate Activities
- Phone etiquette
- Organizational Skills
Timeline
Specialty Sales Associate - Hudson Group Co.-Dallas Lovefield
03.2017 - 04.2024
Seasonal Team Member - See's Candies
11.2015 - 02.2016
Sales Associate Specialist - Lane Bryant
04.2015 - 04.2017
Temp Bookseller - North Lake College-Follett Bookstore
01.2015 - 02.2015
Student Orientation Leader - North Lake College-Blazer Orientation
08.2014 - 03.2015
Child Attendant - Body N Spirit Athletic Club
02.2005 - 08.2005
North Lake College - Fine/Studio Art, Some College , Fine Arts
Ranchview High School - High School Diploma,
Work Style
Adaptability, Creative-Thinker, Empathy, Innovation, Meticulous, Perseverance, and Sociability.
References
- Nicholas Colon, Operations Manager, Hudson Group Co. Dallas Lovefield, (469) 918-8495
- Caron Sessions, Supervisor, Hudson Group Co.-Dallas Lovefield, (214) 256-8886
- Alan Porterfield, Supervisor, Hudson Group Co.-Dallas Lovefield, (775) 671-6585
- Aybin Castillo, Specialty Sales Associate, Hudson Group Co.-Dallas Lovefield, (214) 497-6913
- Codie Benevides, Close Friend, Flight Attendant, (972) 537-8671
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