Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenae Olivas

Las Cruces,NM

Summary

Committed professional with extensive experience in customer service and relationship development, refined at Comfort Keepers Home Care. Demonstrated expertise in elevating patient satisfaction through empathetic care and proficient communication. Proficient in documentation and safety compliance, maintaining a clean, organized environment while promoting teamwork and collaboration.

Overview

2025
2025
years of professional experience

Work History

Memory Care Staff

Personal Home Car Illinois
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Build relationships with paitients and staff
  • Take client to appointments as needed

PCA

Comfort Keepers Home Care
02.2022 - 05.2024
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.

Service Tech Coordinator

Home Security Systems LLC
02.2019 - 06.2021
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
  • Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
  • Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
  • Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.

Front Desk Clerk

Motel 6
2003 - 2007
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.

Service Desk and Cashier Associate

Walmart
2000 - 2003
  • Return
  • Handle cash
  • Balance out teal
  • Attend weekly meetings
  • Work hand-in-hand with other employees, including cash, office, cashiers and security
  • Send money through money gram receive bill pay payment
  • Ring customers up in a timely fashion and bag items

Education

No Degree - General Education’s Degree

Kankakee Community College
Kankakee, IL

Aztec High School
Santa Fe, NM
01.2000

Skills

  • Strong teamwork
  • Cleaning and organization
  • Cleaning skills
  • Customer relations skills
  • Customer service expertise
  • Data entry
  • Cash handling
  • Scheduling and coordination
  • Leadership qualities
  • Safety compliance
  • Recordkeeping expertise
  • Schedule coordination
  • Supply replenishment
  • Multi-line phone systems
  • Payment processing
  • Documentation
  • Attention to detail
  • Problem-solving
  • Teamwork and collaboration
  • Organizational skills
  • Multitasking Abilities
  • Excellent communication
  • Team building
  • Active listening
  • Relationship building
  • Task prioritization

Timeline

PCA

Comfort Keepers Home Care
02.2022 - 05.2024

Service Tech Coordinator

Home Security Systems LLC
02.2019 - 06.2021

Memory Care Staff

Personal Home Car Illinois

Front Desk Clerk

Motel 6
2003 - 2007

Service Desk and Cashier Associate

Walmart
2000 - 2003

No Degree - General Education’s Degree

Kankakee Community College

Aztec High School

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Jenae Olivas