Jenae Prator
Visalia,CA
Summary
Administrative Assistant in the field of education, with excellent customer service to students, faculty, and staff. Expertise in anticipating professional needs and proactively identifying and resolving problems.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
College of the Sequoias
07.2019 - Current
- Schedule all Nursing and Allied Health courses in Banner
- Consistently seeking ways to improve scheduling of Nursing and Allied Health courses to meet reporting needs, and to efficiently use rooms and class times in support of RN Program growth, with student’s in mind
- Attend meetings to explain RN Program scheduling to Dean of Enrollment, COSTA Reps, and RN Division.
- Evaluate approximately 700 applications per year for admission to RN Program, in accordance with approved rubric
- Communicate with students regarding their status (i.e. Acceptance or denial, improvements for future applications)
- Support Director of Nursing by managing budgets and scheduling appointments
- Created one-hour implicit bias training for Nursing students to be in compliance with California AB 1407
- Maintain databases to track and record student and applicant data
- Develop strategies to streamline and improve office procedures
- Administer new Nursing student orientation for 90 students, including connecting students with campus resources
- Organize clinical contracts to ensure that they are maintained.
- Created and maintained Canvas shell to distribute documents in organized manner to Board of Registered Nursing for RN Program's Continuing Approval Visit (CAV).
Senior Secretary
College of the Sequoias
09.2018 - 06.2019
- Enthusiastically managed phone calls and email correspondence
- Followed up with students to ensure they maintained clinical compliance
- Scheduled special events within Hospital Rock Building
- Evaluated approximately 700 applications per year for admission to RN Program, in accordance with approved rubric
- Managed filing systems, entered data, and completed other clerical tasks
- Assisted coworkers and staff members with special tasks.
Office Administrator
Halsey Tree Service
08.2016 - 09.2018
- Invoiced customers and received payment to accurately reconcile customer accounts
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements
- Interacted with customers by phone, email, or in-person to provide information
- Maintained professional demeanor by staying calm when addressing unhappy or customers
- Coordinated communications, financial processing, recordkeeping, and other administrative functions
- Edited documents to improve accuracy of language, flow, and readability.
Centralized Scheduler
Kaweah Health
01.2011 - 11.2012
- Provided customer service by answering phone inquiries, through face-to-face contact by checking-in over 75 patients per day, and following through with information needed to expedite and complete service
- Contacted doctors’ offices to obtain complete orders and ensure that orders are in accordance with law
- Maintained HIPPA
- Created and implemented questionnaire for patients to increase efficiency, professionalism, and obtain important data.
Imaging Office Specialist
Kaweah Health
10.2009 - 12.2010
- Provided customer service by answering phone inquiries regarding radiology orders, reports, etc.
- Occasionally scheduled outpatients for radiology exams
- Remained calm under high-stress situations by calling in radiology staff and doctors when necessary
- Maintained Imaging Office without assistance during graveyard hours
- Compiled packages of radiology images for patients requiring transfer to another facility.
Child Care Assistant
Child Development Center
08.2008 - 06.2009
- Provided childcare for infants and children
- Conducted activities to help develop children's cognitive and motor skills
- Communicated with families to ensure individual child needs are met.
Buyer
Northrop Grumman, Space Technology
07.2006 - 04.2008
- Reviewed purchase requests and carried out purchase orders
- Performed cost analysis and wrote justification memos for purchase orders ranging in dollar amounts up to $500,000.00 in accordance with government regulations and internal company audits
- Followed-up with suppliers to ensure timely delivery of products and services
- Worked with Accounts Payable department to ensure payment to suppliers and resolve discrepancies.
Education
No Degree - Multicultural And Gender Studies
California State University - Chico
Chico, CA05.2025
Associate of Arts - Social Justice and Chicana/o Studies
College of The Sequoias
Visalia, CA06.2022
Bachelor of Science - Business Administration, Marketing
California State University, Long Beach
Long Beach, CA05.2006
Skills
- Microsoft Office Suite
- Banner 9
- Canvas
- Google Workspace
- Adobe Sign
- BDMS
- Zoom
Committees and Volunteer History
- Puente Mentor | 02/2024 to CURRENT
- Native American Action Taskforce | 06/2023 to CURRENT
- Equity Diversity and Action Committee | 09/2022 to CURRENT
Timeline
Administrative Assistant
College of the Sequoias
07.2019 - Current
Senior Secretary
College of the Sequoias
09.2018 - 06.2019
Office Administrator
Halsey Tree Service
08.2016 - 09.2018
Centralized Scheduler
Kaweah Health
01.2011 - 11.2012
Imaging Office Specialist
Kaweah Health
10.2009 - 12.2010
Child Care Assistant
Child Development Center
08.2008 - 06.2009
Buyer
Northrop Grumman, Space Technology
07.2006 - 04.2008
No Degree - Multicultural And Gender Studies
California State University - Chico
Associate of Arts - Social Justice and Chicana/o Studies
College of The Sequoias
Bachelor of Science - Business Administration, Marketing
California State University, Long Beach